Dear players!
In recent weeks, some of you have faced certain difficulties in the game - freezes. We are aware about the issue and actively work to fix it. Today we would like to share with you details on the problem and clear up the situation.
What are freezes?
These are consequences of any peak loads of a particular process. An event occurs in the game, and its processing creates a load to which the process is not adapted. Externally, this manifests itself in the form of a short slowdown or stopping the display of an image or an action.
1. Freezes do not have one source: theoretically, they can appear in any process or in several ones; they can occur both on the game side and on the user equipment side.
2. One in-game change can not result in freezes. These are micro-difficulties that are created by a combination of various factors. Our game constantly gets updated, and it is difficult to predict how the modified processes will interact in the future. At some point, a critical mass of changes builds up, and issues become apparent.
How do you address them? When will they be fixed?
The main difficulty in dealing with such failures is tracing their source. Taking into account that most players face occasional issues, it is very difficult to see a pattern. That's why it is important that users who encounter problems contact the support service and share the necessary data.
For our part, we are integrating a system into the game that allows us to track the source of the problem: peak loads. Considering that the game consists of hundreds of processes, and, hypothetically, a similar situation can be observed within each of them, the introduction of such monitoring tool is quite a lengthy and time-consuming process. We expect to get the first results after the January update.
After that, we will be able to more accurately predict the time of settling the problem.
At the moment, we have managed to identify two main circumstances when players face difficulties:
- freezes in the Inventory menu when scrolling through the lists of weapons and equipment;
- freezes in battles that appear randomly and without clear periods.
Regarding the first point, we are already working on possible fixes; as for the second one, it is necessary to implement the load monitoring system described above, otherwise the solution will not be complete.
Thank you for your understanding and your patience!