Greeting from Onigiri Management Team.
Regarding the issues related to the migration of the game client to 64-bit, which was implemented during the maintenance on Thursday,5/30/2024 JST, we would like to inform you of the current situation and our future actions.
■Regarding the issue of forced termination on specific stages
This issue involves the game client forcibly terminating when approaching specific objects in the 64-bit version. Additionally, if the game forcibly terminates due to this issue, there have been instances where logging in again,
selecting a character, and entering the same place would cause another forced termination.
This issue was resolved during the emergency maintenance conducted on Tuesday, 6/4/2024 JST, and Wednesday, 6/5/2024 JST.
If you are still experiencing the above issue, please report it via the contact form to let us know.
■Regarding the issue of the Game Client Not Starting
This issue involves the game client displaying the message "Important files are missing. Please Reinstall." upon startup, and the client does not start.
As a response to this issue, we have provided instructions to uninstall the game and manually delete the Onigiri installation folder.However, we have received reports that the client still does not start even after trying this method.
We are continuing to investigate the cause of this issue, and we sincerely apologize for the inconvenience. We ask for your patience while we work on resolving it.
For instructions on how to delete the installation folder manually, please refer to this announcement:
https://store.steampowered.com/news/app/290470/view/4181108468552220236
Additionally, when inquiring about this issue, we would appreciate it if you could provide us the following information:
・Your Windows Version
・A screenshot of the folder where "Onigiri" is installed.
You can check this via "Properties"→ "Installed Files" → "Browse".
・A screenshot of the "bin" folder inside the folder where "Onigiri" is installed
This folder is located directly under the folder referenced above.
◆Response to the Above Issues
Considering that there are users who have not been able to log in since the maintenance on Thursday, 5/30/2024 JST, or are still unable to log in due to the above issues, we plan to extend the duration of the current event and provide compensation.
Since the issue of the game client not starting is still ongoing, we will announce the details of the compensation once this issue is resolved.
Please be assured that there has been no deletion of user game data during the migration to 64-bit.
We deeply apologize for the inconvenience caused to our players.