2022-10-13 6:00 A.M. CEST Update:
- All players who faced this issue have all been refunded and have been given a small gift of compensation for the troubles. Thank you for your kind patience and understanding throughout. - The CSNS Team
---------------------------------------
Dear CSNS Fans,
We would like to inform you that we're aware of the recent error that caused purchase fails of Epic Decoders 10EA and 30EA, and would like to kindly let you know that the error has now been corrected and there are no problems with the said item purchases henceforth.
We sincerely apologize for the inconvenience this may have caused throughout, and assure you that these issues won't happen again in the future.
Regarding those who weren't able to receive the items during this purchase time, we're quickly working out refund processes and a compensation plan which will be shared additionally soon.
Please stay tuned with this notice for further updates and thank you for your kind understanding regarding this in advance.
Best Regards,
The CSNS Team