WEIRD EXPERIENCE BAD SERVICE 2/5 STAR FOR Golden Bite restaurant ⭐⭐
After hitting the gym at Golden Bay's Fitness, I decided to get some supper, it was midnight already and Golden Bite was the only place open. When I sat down, a friendly waitress came to take my order. After I ordered, another waiter came over with a drink that looked like orange juice and said it was a complimentary drink from the restaurant. I politely turned it down, but then he kept nagging me 5-10 minutes to take it..
But the food was amazing. I ordered the Japanese curry rice with the chicken cutlet, the chicken cutlet was so crispy outside and juicy inside and the curry was so flavourful. So those 2 stars are for the food.' I tried to request some condiments to go with my meal, but it was like trying to find ghosts. I'm not sure if it's because of the night shift or another reason. I couldn't spot any staff around. Were they napping in the kitchen or something?
Finally, I managed to get the waitress' attention, the same one who took my order. She apologized politely, saying that because it was the night shift, they didn't have much help, which makes sense.
Golden Bite had the potential to be a great dining spot, but the bad service just ruined what could have been a chill post-gym meal and turned into a frustrating experience. Do yourself a favor and eat somewhere else. Save yourself time, money, and headaches!
Dear lovely customer,
As an owner of Golden Bite, I want to extend my heartfelt apologies for your recent experience at our restaurant. It is disheartening to hear that we fell short of meeting your expectations.
At Golden Bite we strive to provide exceptional service and we don't want to neglect this matter. We went to the Golden Bay branch to investigate, and we have to let you know that we don't have any male staff there, plus we're currently not offering any complimentary drinks. We deeply understand that this sounds odd, but I would like to invite you to check the CCTV footage video together.
Still, this doesn't change the fact that your visit was disappointing. Please know that this does not reflect our standards, and we take these matters very seriously.
As a small gesture of goodwill, I would like to invite you back to Golden Bite for a complimentary meal. We genuinely hope to have the opportunity to restore your faith in us and provide you with the dining experience we're proud of. Please feel free to reach out directly, and I will personally make the arrangements for your visit.
Thank you once again for your feedback. It plays a crucial role in helping us grow and improve. I truly hope to welcome you back soon and provide you with outstanding service and delicious food.
Warm regards,
Jen,
Owner of Golden Bite
