Hotfix 4 is in and the game should now be accessible again!
If you are getting stuck in loading screen from main menu, check that Steam has downloaded the new client.
How to check:
Go to Crystalfall in your Steam Library
Right click Crystalfall
Go to Installed Files
Verify file integrity
Wait until verification is done and the client download will begin
Maintenance is scheduled to take place tomorrow, Thursday 14/5 at 9am UTC and is expected to take about an hour, during which time you won’t be able to access the game.
Hotfix 4 Changelog
Grace period buff visibility fixed
Fervor/Vigor can no longer be used when out of Aether
Fixed an issue so that you only drop shards on death in endgame
Changed quest reward on tools of the trade quest
Backend stability improvements
Bug fixing
Russian server notice: we have identified firewall rules that were blocking random ports on the Russian servers. These should now have been removed, and we have gotten reports that Russian players have been able to access servers without using a VPN. If you are a Russian player, please try to access the game again without VPN after the hotfix. If you are still unable to connect after the hotfix, please let us know.
We have a pinned discussion thread with known issues and bugs in the Discussion Forum:
https://steamcommunity.com/app/2574970/discussions/0/802344996812417178/
Please join our discord server to get support from our team and to report issues and bugs:
A big thank you to all our supporters for reporting issues and bugs.
May the loot be with you,
All the best,
CRG