In order to provide the protagonists with a better experience, we will provide answers to some common questions here~
---Game download related---
Q: What should I do if I am unable to enter the game after starting it?
A: Please check if the computer's memory space is full and meets the system configuration requirements of the store page; Or check if the computer settings are connected to the network.
Q: What should I do if the game installation fails? Game update failed, what should I do if I get stuck loading?
A: 1) Game installation failed. Please check:
① Is it the installation package corresponding to the Steam platform's launch? If not, please download the correct package for installation.
② Is there enough storage space? If there is not enough storage space, you can clean up the computer storage space and restart the computer to try reinstalling.
③ If there is an error parsing the package, you can delete the game package, restart the computer, and download the correct package again for installation.
2) Game update failed, stuck loading, please check:
① Please check if the network is functioning properly
② If you are still unable to log in under normal network conditions, you can click on the Community chat group seeks feedback from administrator for handling.
---Switching language related---
Q: What if I don't understand the current language and want to switch languages?
A: For the gaming experience of the protagonists, we have temporarily set up two languages: Simplified Chinese and Traditional Chinese. The protagonists can enter the game's main interface [avatar] - [language] to switch operations.
---District server and account related---
Q: What should I do when I log in and prompt that the current server registration is full?
A: In order to ensure your gaming experience, we will control the upper limit of the number of people in each server. If the server you choose indicates that it is full, please choose another recommended server to play. Register on a first come, first served basis, and join the "群雄策・牌 Heroes Strategy・KARDS"!
Q: Can protagonists downloaded from different channels play together?
A: "群雄策・牌 Heroes Strategy・KARDS" is currently only available on the Steam platform and can only be logged in through the Steam account. Accounts logged in through the Steam channel can play together.
Q: Can heroes from different district servers play across districts?
A: The lords of different district servers can play together in the ranking; However, for non cross regional gameplay, such as the Sky Ladder Race, commanders from different regional servers are temporarily unable to play together.
Q: Is the number of servers on the first day of Steam's launch fixed?
A: On the first day of going live without deleting files, we will dynamically adjust the server expansion plan based on the actual number of people registered. Heroes can choose suitable servers according to their own needs. However, it should be noted that there is a registration limit for a single server, and the registration quota is on a first come, first served basis. If the desired server is full, you can switch to another server for registration.
---Reward collection and redemption related---
Q: I participated in a game activity, how can I claim the CDK reward obtained from the activity? And where is the entrance for CDK collection?
A: After the game characters reach level 6 and are guided by beginners, the protagonists can enter the main interface of the game - 【 Avatar 】 - 【 Gift Pack Redemption 】 to receive relevant operations.
----Feedback on server startup issues and game bugs---
Q: What should be done if there are issues such as inability to log in and frequent disconnections when opening the game server?
A: If the above issues occur during the game server opening, please be patient and wait for the project team to be on standby at any time to ensure the stability and good experience of the game. You can follow the official announcement or in game email information of the Steam platform, and we will inform you promptly if such issues arise.
If you have any other questions, please feel free to leave a message on the platform for feedback and consultation. Thank you for your attention and support to "群雄策・牌 Heroes Strategy・KARDS".