Well Met, Players!
Thank you so much for your interest in Legacy: Steel & Sorcery. As much as we wanted to have a completely smooth launch yesterday, we unfortunately had a few issues that affected the experience for many of you, and for that, we're very sorry. We spent the entire day deploying fixes, and we're happy to share that the two biggest issues yesterday — 1) server connection issues and 2) an audio memory leak ("crackling") were resolved before the end of the day 🥳.
Today, we continue to be focused on stabilizing and deploying fixes to smoothen the experience for all of you. In this post we will detail out the top issues we're seeing, and what you can do to resolve them.
We're also working on a smaller patch that will include two new servers: Oceania (Sydney) and South America (Sao Paulo). Additionally, we are moving our Asia server from Singapore to Seoul to better serve our community in the region. We hope to have this deployed within the next 48 hours.
We are also focused on resolving further crashes, connection issues and including some quality-of-life fixes such as saving your default queue preference in the Adventure ("main menu") screen.
Thanks again for your support, and we apologize for all of the inconvenience. We will have more updates for you soon, in the meantime you can stay connected on Discord or follow us on X.
We hope to see you in Greenwood!
Chris Kaleiki
Founder, CEO
Notorious
Common Issue #1: The Game Crashes
Our team has been hard at work looking through your crash logs and deploying fixes for various crashes. The following three are the cause for up to 90% of the crashes we're seeing:
1️⃣ Common Crash #1: Intel 13th & 14th Gen CPUs
The Issue
There’s a known microcode bug that requires a BIOS update. If your crash mentions decompression, updating your BIOS should resolve it. For more information on this issue, please read this article from Intel.
✨ How to Fix It
Follow these instructions from the Intel website , or check out this clip on YouTube on how to update your BIOS.
2️⃣ Outdated NVIDIA Overlay Driver (NVIDIA Users!)
The Issue
An outdated GeForce Overlay can cause a GPU/DirectX-related crash. Make sure your GeForce Experience app is up to date.
✨ How to Fix It
Follow the following steps, or check out this helpful YouTube video we found.
-
Open GeForce Experience
- Press `Win +S` and search for GeForce Experience
- Click on it to launch the app
Update GeForce Experience- Click on the Settings (gear icon) in the top right
- Go to the General tab and check for available updates
- If an update is available, install it
Update Your Graphics Driver- Navigate to the Drivers tab
- Click Check for updates
- If a new driver is available, click Download and then Express Installation
3️⃣ "GPU Crash Dump Triggered" Error
The Issue
This can be fixed by changing your DLSS settings from FSR to DLSS/DLAA in-game.
✨ How to Fix It
This can be fixed by changing your DLSS settings from FSR to DLSS/DLAA in-game.
Here's how to do it:
- Go to the Settings Menu
- Click Video to show Video settings
- Change Super Resolution Mode from FSR to DLSS/DLAA
4️⃣ Other Crash
Over 90% of the crashes we’re receiving fall into categories #1-3, but if these don’t apply to you, then you may have an unrelated crash that we need to investigate personally. We’re happy to troubleshoot with you, so don’t hesitate to reach out!
If your game crashes and you see the "Crash Reporter" window, you’re good!
Rest assured, submitting the report through that system helps us gather critical data to deploy a fix if needed.
If your game crashes without the Crash Reporter appearing, we need your help!
Please manually submit your crash logs to us by following these steps:
- Navigate to your Steam library and go to the Legacy: Steel & Sorcery page
- Click the ⚙️ Manage button top right under the Legacy banner
- Go to Manage → Browse local files
- Go to the 📁 ProjectHonor folder
- Open the 📁 Saved folder
- Open the 📁 Logs folder
- Email your ProjectHonor client logs to [email protected], or attach them in a 📝 Discord Support Ticket
- We will try to get back to you ASAP with assistance! We are a small team without a real support staff, so we appreciate your patience! 🧡
Common Issue #2: "Unkown Error" (Unknown Error)
Other than being misspelled 😵, this error commonly is caused by your **connection being lost **because of a server connectivity issue that we are currently investigating.
We ask that you please retry to login after a few moments. If the issue is still occurring, please email [email protected], or open a 📝 Discord Support Ticket
(NOTE: We will be updating this error message in a patch later to be more helpful)
Other Issues
HS Upgrade Malformed
This is an uncommon error that can sometimes be caused by VPNs, Proxy, College campus internet configuration issues etc.
If this issue persists, please email [email protected], or open a 📝 Discord Support Ticket
Unable to Connect to Steam
This can sometimes be resolved by **NOT **running Steam as Administrator in Windows. However, we are still investigating.
If this issue persists, please email [email protected], or open a 📝 Discord Support Ticket