Progress Update Announcement from Home Sweet Home : Online Team
On Sunday, November 26, 2023, around 18:00 (+7 GMT), there was an issue with the data transmission between the game client, Steam servers, and players. Upon thorough investigation by our team, it was discovered that this issue caused some players' data not to be recorded properly. This includes missing acquired items, character experience points, and progress in ranked modes.
For players who have experienced missing items or did not receive purchased items, please report these issues at this link in the report issue menu. This will enable our team to thoroughly examine the information provided to rectify the encountered problems.
We sincerely apologize for the inconvenience caused by this issue, which has impacted players' gaming experiences. As an apology, our team will provide compensation items to all players. The compensation will consist of 10 repair kits and 2 Greedy Pots, delivered through in-game mail after the weekly server closure on Thursday, November 30, 2023. Please note that the mail will expire in 7 days.