Hello!
We recently realised that our current support methods weren't working as well as we were hoping it would. Each day we we receive numerous support tickets from players on PC, Mac & Mobile platforms and we weren't able handle them in a way that we were happy with.
So today, our new Support Portal is available to everyone! Check it out here - 22cans Support
Here's what it looks like:
About the new Support Portal
22cans Community Manager, Dave has been working on bringing it to life. Let's ask Dave some questions!
What does the new support portal do?
"In our new, tidy and clear layout, it's never been easier to find the answers to any of your Godus problems, whether it's looking for some in-games tips or if you've come across new bug and you'd like to know if we're aware of it."
Our Community Manager Dave dealing with support queries.
How is it better than before?
"The previous portal was really rather clunky and definitely seemed quite hard to find the correct information needed to answer your Frequently Asked Questions! Now you can access the FAQ's through selection of easy to use flows."
How does it help 22cans?
"This new Customer Support portal, will allow us to answers Support Tickets more quickly and allow us to track down the newer bugs that are currently in-game."
Cheers Dave!
The new Support Portal is available now and will be able to answer many questions from PC, Mac & Mobile versions of Godus. If you feel that your question cannot be answered by the new system, tickets are still available to help out with the difficult problems!
http://www.22cans.com/support/