First and foremost, we’d like to address the server queue issues that many of you have been eagerly waiting for updates on and, at times, found frustrating. Our team has been working tirelessly to resolve this matter, and after carefully considering your feedback, we are excited to announce that later today, we will activate three new servers for the Europe, America, and Asia regions. This is a major step toward alleviating access issues and ensuring a more enjoyable experience for all our players.
In addition, we believe it’s time to provide a more comprehensive explanation regarding other issues and challenges we’ve faced since the launch. Despite working alongside a reputable cybersecurity firm, we have encountered large-scale DDoS attacks since the game’s release. These attacks have significantly impacted our systems and server performance, disrupting the experience for our players. Our primary focus has been to analyze these issues thoroughly and determine the extent to which we can stabilize and safeguard our systems. This has required extensive collaboration with our security team, which is why we refrained from making a detailed statement until now.
We are committed to a long-term improvement process.
We recognize that there is a long road ahead in addressing current issues and implementing improvements based on your feedback. While it is a source of pride for us to have such a large player base, we also acknowledge that, as a smaller game studio, there have been moments when we struggled to meet the high demand on time. For these shortcomings, we sincerely apologize to our entire community.
Our Future Steps:
- Resolving server issues: The addition of three new servers will help reduce access issues. Furthermore, we are planning capacity upgrades for all servers.
- Enhancing cybersecurity: Our security team, in collaboration with a cybersecurity firm, continues to implement stronger measures to counteract DDoS attacks.
- Improving communication: We are committed to maintaining more frequent and transparent communication with you. We will keep you informed of any updates, issues, or progress related to resolving ongoing challenges.
- Compensation gifts: Once all issues have been resolved, we will express our gratitude for your patience and support by distributing compensation gifts to our players.
We are confident that we will overcome this challenging period together. Your support and understanding continue to inspire us as we work to elevate Quinfall to the level it deserves. Thank you for your patience and for contributing to this journey with your constructive feedback.
We remain dedicated to providing you with a better gaming experience as soon as possible.
Sincerely,
Vawraek Technology Team