A Brief Statement from Leenzee Games and 505 Games.
First of all, we want to extend our most sincere thanks to everyone who supports and follows our game. It means a lot to us.
We have received reports regarding issues such as the game’s optimization not meeting expectations, errors in distributing pre-order rewards, and some abnormal pricing. These problems should never have occurred, and we deeply regret the inconvenience and negative experience some players are currently facing.
Regarding Optimization Issues
We are confident in the game’s performance within our recommended spec but we’re working on optimization. We are looking to issue a patch as soon as we can.
In the meantime, if you are experiencing issues, you can try adjusting settings through our FAQ: https://support.505games.com/support/solutions/150000215541
If the issues persist, please submit a ticket via support.505games.com to provide your feedback. Our customer service team will assist you in resolving the problems as soon as possible, and your reports will help us identify and fix issues quickly and efficiently.
Regarding Pricing Errors
We are aware of some pricing anomalies in some regions. We are currently working with Steam to restore the correct pricing.
Regarding Pre-Order Reward Errors
The root cause is a bug in the reward distribution for the Standard and Deluxe editions, which prevented players from receiving the correct items. We are fixing this issue in the upcoming patch.
As a token of our appreciation, we will give all players who purchase the game on Steam a free digital copy of the original soundtrack. We will look to process refunds of all those who have already purchased the soundtrack via Steam.
Additionally, in future updates, players who buy the Deluxe Edition will receive a brand-new exclusive costume, (please understand that this may take some time.)
We are fully committed to investigating and resolving these issues as quickly as possible. Our team is prioritizing these problems at the highest level, striving to fix and handle everything promptly to ensure you have the best possible gaming experience.
We are also continuously gathering and organizing bug reports and suggestions shared within the community. We sincerely ask for your patience, understanding, and support during this process. Once again, we hugely appreciate all of you.
Warm regards,
Leenzee Games & The 505 Team