Update 4 - 5:00 PM PST (1:00 AM GMT) - With the network connection issues over the last few days we know this has been a bad experience all around and we wanted to let everyone know the plan moving forward into the weekend.
- Until the network issue is completely resolved we will have ongoing disconnects. As we've mentioned, we'll do everything we can to get the game up and running as quickly as possible when we do come offline.
- Our network team is working to resolve these issues all day, even on weekends. If we do have disconnects, rest assured we're on it.
Getting these network issues resolve remains our top priority. Please hang in there a bit longer.
Thanks all!
Update 3 - 2PM PST (9PM GMT) - We're back online and have been stable for a while now. The underlying cause of the issue hasn't been completely resolved so there may still be downtime ahead. Our network team is dedicated to fixing this problem above all else, so please be patient with us a bit longer if additional issues arise.
Update 2 - 11:05 AM PST (7:05 PM GMT) - While the network teams work to address current connection issues we're taking the North American servers offline. We'll post regular updates with our progress to this thread so please check in periodically. Thanks all.
Update 1 - 10:45 AM PDT (6:45 PM GMT) - Our dev and network teams are continuing to work on resolving the root cause of the network issues. This is the highest priority for absolutely everyone at Trion Worlds. Thanks everyone. - Fasti
Greetings everyone,
We know the last few days of disconnects have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to normal. We’ve identified two network issues that are causing troubles for those of you connecting to our Dallas (North America) datacenter. One is a network equipment issue on our side, and the other is an internet service issue outside of our network. Both of these issues happening simultaneously is leading to the unusual performance everyone has been recently experiencing.
We are incredibly sorry about this, and getting our network back to 100% is our #1 priority. We’re working with outside providers and our internal hardware teams to get both of these issues squared away. However, it is possible that these disconnects may continue to occur intermittently through the beginning of the weekend.
Thanks for sticking with us through this, and we look forward to getting all of you back in the game!
Sincerely,
The Defiance Team