Dear Travelers,
Our rundown hotel has not yet been restored to its future glory. We are fully aware of that, and we sincerely apologize that our Early Access build did not meet all of your expectations. We made a mistake and take full responsibility.
During the final sprint to release, we encountered serious, often game-breaking issues. Simply put, we severely underestimated the time needed to fix them, even with the support of our most trusted community members during the playtest session. The game should have remained in production for a couple more months. We cannot undo those decisions, but we are implementing a strategy to address the current state of the game, and are committed to learning from this experience.
We believe in this game, and we see that many of you believe in it too, as reflected in your reviews, which often highlight the game's potential despite its current shortcomings. We're already working on a long-term compensation strategy, but we’ll share the full details once the most urgent bug fixes are complete - this remains our top priority for now. This is the realistic “Repair Roadmap” of production for the upcoming weeks:
At this point, we want to reassure you that the future of Hotel Galactic is secured. Our investor, FinGames, has confirmed their continued support. FinGames is a reliable partner with a strong track record of successful projects, and their belief in Hotel Galactic remains unwavering - even in these challenging circumstances.
It must be said: trust has been broken on many levels. We’ve poured our hearts into this project, and we know exactly where we want to take it. The game will be brought to the quality you deserve.
Aside from the compensation strategy in preparation, as a token of our gratitude for your ongoing support -and to thank you for taking a chance on us in Early Access- every player will receive a special thank-you gift: “Youth and Spirit.”
Young Gustav – A large oil painting to fill your room with hope and gratitude
Young Felicia – A large oil painting to bring compassion and empathy
Marietta's Captain Hat – To inspire courage and a spirit of adventure
Expect new patches and fixes almost every day, our full commitment, and a renewed effort to regain your trust with this amazing title.