Currently, a bug has been identified in v3.9.8 where saved data does not load properly in some environments.
We are currently investigating the cause of the problem, but it is expected to take some time to identify the cause, so we will perform maintenance again.
Maintenance period
Undecided
We recommend that you do not play the game during this period, even in offline mode.
Once the saved data is secured, another update will be made and the maintenance will be completed.
To prevent recurrence due to recurring problems, it is with great regret that I must inform you that, this maintenance may take several days – several weeks to achieve detailed reproduction testing and automatic case-by-case restoration.
About save data recovery support
We plan to implement an individualized save data recovery support for all those contacted individually.
All online play users will have periodic backups and will be able to restore from regular backups even in situations where platform saves or game server saves cannot be obtained. (Please note that a rollback of up to 24 hours may occur.)
Since the resolution of the problem in v3.9.9 is the first priority, all individual restoration responses will be made after the maintenance is completed.
About the Seasonal events (Sin)
With the implementation of the maintenance, the duration of the seasonal events will be extended according to the time required for the maintenance.
We are truly sorry for any inconvenience caused by the repeated problems.
We apologize for the delay, but please wait for a while until we prepare to reopen the game safely.