Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
January 26
1. Fixed the issue where crashes occurred under certain circumstances on iOS.
2. Fixed the issue where the Main Interface frequently prompted to switch to another world.
3. Fixed the issue where Stardust Ore, Gold Ore and Silver Ore in the Pollution Zone would not refresh a second time.
4. Fixed the issue with abnormal drops from Hoarders, removed some useless dropped items, and improved the overall drop rarity.
5. Fixed the issue where dismantling new gear resulted in abnormal outcomes.
6. Fixed the issue with abnormal effects in the Dark Resonance set.
7. Fixed the issue with abnormal stats on certain gear.
8. Adjusted the pollution level in the Pollution Zone within the Deviation: Survive, Capture, Preserve scenario.
9. Fixed the issue where player-associated Territory information occasionally disappeared in the Permanent Server.
10. Fixed the issue in the Mist Zone where the Deviant Feast event pins were displayed, allowing players to teleport into the block area.
11. Adjusted the number of Deviant Sprouts dropped by Siren summons in the Visional Wheel.
12. Fixed the issue where players wearing the Fashion item "Gilded Gloves" experienced abnormal finger animations.
13. Fixed the issue in RaidZone Mode event servers where formulas might enter the inventory but could not be used or discarded.
14. Fixed the issue where the Territory Terminal respawn cooldown time was calculated inaccurately in RaidZone Mode.
15. Fixed the issue where the Server Host in the Custom Server occasionally encountered a black screen when setting up daily gift packs.
16. Due to parameter setting conflicts, the Supply Crate-related settings in the Custom Server have been temporarily removed. The functionality will be reopened as soon as adjustments are completed.
17. Fixed the issue in the Custom Server where specific settings for the Visional Wheel scenario could not be enabled.
18. Fixed the issue where crashes might occur on mobile devices in the Pollution Zone or the Endless Dream scenario's light dream area.
19. Due to the "You're Delicious" whim potentially causing abnormal drops of essential items in Securement Silos and Monolith processes, we have temporarily disabled this whim in Securement Silos and Monolith. It will be re-enabled once the issue is resolved.
20. Fixed the issue where a character's Territory in the permanent server might be unexpectedly retracted upon first entry under certain circumstances.
【Update Preview】
1. Through backend data monitoring, we have identified an issue in the Pollution Zone where the "refresh cooldown for the Hunting Squad resets to zero upon exiting the Pollution Zone." We are currently working on an urgent fix for this issue, which is expected to be completed by this Wednesday. Additionally, the refresh cooldown for the Hunting Squad will be reduced from 10 minutes to 5 minutes.
Once Human Development Team