Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following are the ongoing/completed fixes:
January 9
1. We discovered that some content regarding combat adjustments for Status DMG entities was missing in the 2.2.5 version update announcement. The purpose of these adjustments is to optimize the combat experience and improve the accuracy of Status DMG entity descriptions. These adjustments have already been implemented in the game. To ensure that Metas fully understand the changes to combat mechanics, we are providing the following supplementary explanation:
1) Combat experience optimization:
(1) The perspective change when using the Ultimate of the Voodoo Doll has been removed.
(2) Adjustments have been made to Snowsprite's ice ball skill damage, increasing the skill's casting frequency and extending the duration of vulnerability, making it better align with the unique characteristics of Status DMG entities.
(3) Adjustments have been made to Pyro Dino's Battle Skill. When summoning Pyro Dino, using the Battle Skill will also summon Chefosaurus Rex to assist in combat.
2) Improving the accuracy of Status DMG entity descriptions:
(1) Fixed an issue where the skill tags of the Voodoo Doll were displayed incorrectly.
(2) Adjusted Snowsprite's skill description, removing the Deviant Energy Level 5-related numerical conditions.
We will continue to monitor the completeness of version update announcements to avoid similar issues in the future. Thank you for your understanding and support!
2. Fixed an issue where the Feedback & Customer Service entry would not respond in certain situations.
3. Fixed an issue where some accounts could not log in due to error pop-ups.
4. Fixed an issue where some players were unable to purchase specific types of items from the in-game store.
5. Fixed an issue where some players could not claim Collection Progress rewards for returning Lightforge Loot Crates.
6. Fixed an issue where the "Activity Not Started" prompt would incorrectly appear in certain situations.
7. Fixed an issue where dismantling crafted equipment would occasionally produce incorrect items.
8. Fixed issues related to Custom Server:
(1) Fixed an issue where adjusting the DMG Multiplier for Status DMG resulted in excessively high Status DMG in gameplay modes such as Securement Silos.
(2) Fixed an issue in the Custom Server for *Once Human: RaidZone* where weapons and armor would drop abnormally upon death in certain situations.
(3) Fixed an issue in *Once Human: RaidZone* where planting and breeding-related settings parameters were not displayed.
(4) After the Custom Server expires, players can purchase lower-tier options for more flexible choices.
9. Fixed an issue where the position of the material list in the crafting interface was incorrect, affecting crafting.
10. In the returning Lightforge Loot Crate interface, some accounts experienced a display error where the 10 half-price Lightforge Ingot purchase opportunities showed no discount. This issue is a client-side display error, and purchases will still be calculated correctly at half-price. Metas can rest assured when making purchases.
Once Human Development Team