Dear Metas,
If you encounter any issueswhile playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & CustomerSupport → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap theheadphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via ourofficial email: [email protected]. We'll investigate as soon as wereceive your message.
We've been gathering community feedback and activelyaddressing your concerns.
The following issues have been fixed:
1. [Christmas Wish] event update: We have received a lot of feedback from players regarding the issue of Christmas decor items and hammers no longer dropping. This is due to a weekly drop limit for Christmas decor items and hammers. Once the limit is reached, they will no longer drop. We would like to use this announcement to share the details of the weekly drop limits for Christmas decor items and hammers (all times mentioned below are server time).
Christmas Decor Items
1) The weekly drop limit for Christmas decor items is 319. The weekly reset time for the drop limit is every Thursday at 6:00 AM.
* After 2:00 AM on December 25, 2025, decor items will no longer drop from Gathering or Killing monsters in the wilderness.
Hammers
2) As the event progresses, the weekly drop limit for hammers will vary. The weekly reset time for the hammer drop limit is every Sunday at 6:00 AM.
* The weekly hammer (including Silver Hammer and Flash Hammer) limits are as follows:
December 11, 2025 - December 13, 2025: 5; December 14, 2025 - December 20, 2025: 20; December 21, 2025 - December 27, 2025: 25; December 28, 2025 - January 3, 2026: 36; January 4, 2026 - January 7, 2026: 30
Thank you for your understanding and support.
2. Fixed the issue of animals disappearing on Eternaland. After the fix, players can manually retrieve the missing animals by re-performing the [Place Animal] operation. If you still encounter issues with disappearing animals, please contact customer service, and we will handle it individually for you.
3. Fixed the issue where some Hive entrances on Custom Servers disappeared.
4. Fixed the issue where the tameness of animals was not increasing.
5. Fixed the issue in some Scenarios where players leaving the instance would enter a restricted area, resulting in Death.
6. Fixed the issue where some players could not correctly count the number of Lunar Revelry Deviations obtained during Meta Bounty. Metas who have not completed the bounty will need to reacquire the items to complete the task.
7. Fixed the issue where player characters could not be controlled after being pushed into illegal positions.
8. Fixed the issue where dropped items could not be picked up on the event island.
Once Human Development Team