Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Here are the implemented or upcoming bug fixes for Once Human and Once Human: RaidZone:
1. Fixed occasional lag and disconnection when transforming into Cattiva and collecting Energy Crystals during the Paradise Island Great Party event.
2. Fixed placement issues with old House Blueprints containing walls that were changed into skins in Version 2.2.0.
3. Fixed an issue where trees in the territory could not be cleared.
4. Fixed incorrect Symbiosis Value for some newly added Deviations in Deviation: Survive, Capture, Preserve.
5. Fixed an issue where task progress was abnormal when entering Paradise Island in the Exploration: Paradise Island event. After the fix, Metas can re-enter the island to complete the task.
6. Fixed an issue where Paradise Coins and Tycoon Coins were lost during season transitions. Affected players will receive compensation via mail soon. We apologize for the inconvenience.
7. Fixed abnormal task counting in the Deviation Master World Championship.
8. Fixed a false "No attachable building" message that could appear during construction in Island Paradise.
9. Fixed incorrect descriptions for the Deviations Zapamander, Whalepup, and Soul Summoner.
10. Fixed an issue where characters would not die correctly when attacked under extreme conditions.
11. Fixed an issue where the effects of Corrosion and Zapamander did not function as described when used together.
12. Fixed mismatched Symbiosis Levels and task progress for some accounts in the Deviation: Survive, Capture, Preserve.
13. Fixed an issue where the Activity Rating during Deviation fusion could drop below that of the parent Deviations.
14. Fixed an issue where weapons couldn't be equipped after participating in the Deviation Master World Championship.
15. Fixed an issue where the limited-time availability of the Forest Special Gift Pack displayed incorrectly.
16. Fixed an issue where Collection EXP was not being converted into Collection Levels. (No actual loss occurred.)
17. Fixed an issue where information on the team-up platform displayed incorrectly.
18. Fixed an issue where buttons on the character standing screen behaved abnormally on mobile devices.
19. Fixed an issue where some players were stuck at 68% loading after updating the game. If this occurs, please fully exit the app and restart. We apologize for the inconvenience.
20. Fixed an issue where animations failed to play correctly after entering Paradise Island in certain cases.
21. Fixed mismatched Symbiosis Levels and task progress for some accounts in the Deviation: Survive, Capture, Preserve.
22. Fixed an issue in the Factory Tycoon event where the recruitment screen loaded too slowly under specific conditions.
23. To ensure fair competition in the Deviation Master Global Championship, the use of Whistles and Beast Whistles is now prohibited during the qualifiers.
24. Fixed an issue in the Photo Studio event where the weekly theme photo task could not be completed.
25. Fixed an issue in the mobile version of the Deviation: Survive, Capture, Preserve where the Symbiosis system UI was misaligned.
Once Human (non-RaidZone)
1. Fixed an issue in the mobile version where the "Exit Transformation" button displayed incorrectly after transforming into a Deviation in Island Paradise.
2. Fixed an issue in Deviation: Survive, Capture, Preserve where some level-up descriptions in the Symbiosis Field Guide were incorrect.
3. Fixed an issue where scores could not be submitted properly after completing a match in Island Paradise's scoring mode.
4. Fixed an issue where players' best scores in Island Paradise were not uploaded correctly.
5. Fixed an issue where custom maps built in blank-map mode on Island Paradise were not saved.
6. Fixed an issue in the Deviation: Survive, Capture, Preserve where the displayed grade of the Deviation Strange Door was incorrect. The correct grade is A.
7. We received feedback that recruitable friends might not display correctly on the Recruit Friends screen in the Pal Collaboration - Factory Tycoon event. We're urgently working to fix this issue and will share progress updates with all Metas in upcoming bug fix announcements. We sincerely apologize for the inconvenience.
8. (Lunar Revelry visional servers only) Fixed an issue in the Lunar Oracle mode where players couldn't change back after transforming into a Deviant.
Once Human Development Team