Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Here are the implemented or upcoming bug fixes for Once Human and Once Human: RaidZone:
1. Fixed an issue where some Deviations could not use skill books in the Deviation: Survive, Capture, Preserve scenario.
2. Fixed an issue where the function wheel could not be called up when using a controller.
3. Despite being mentioned in the Version 2.1.5 update announcement, jumping melee attacks will only be introduced in the Version 2.2.0 update on October 30. We sincerely apologize for announcing this feature prematurely. We'll improve our announcement review procedures to prevent future mistakes.
4. After the Version 2.1.5 update, all Storage Crates will adopt an interface similar to the Storage Terminal after the latter is built. The last-used interface mode (Overview or Single Display) will also be remembered.
5. Fixed an issue where the material selection window was in a position where it could not be clicked.
6. Fixed an issue where attacking Sticky Ice Crystals with a melee weapon mistakenly caused the player to switch weapons.
7. Fixed an issue where the split package download rewards listed in the mobile version were incorrect. The actual rewards are not affected.
Once Human Development Team