Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Here are the implemented or upcoming bug fixes for Once Human and Once Human: RaidZone:
1. Fixed an occasional issue where buildings flickered when viewed from a distance.
2. Fixed an occasional issue where the Cradle skin Abyssal Mirror failed to display Deviations in the open world.
3. Fixed a rare issue where the Jiangnan Sandalwood Facility Pack could cause incorrect movement behavior in some animals.
4. Fixed an occasional issue where players could get stuck near the Disassembly Bench: Black Hole and Smelting Furnace: Crystal Lattice.
5. Fixed an issue where the Golden Accord did not automatically unlock after purchase for some players.
6. Fixed an issue where certain finished furniture pieces in the Sunlit Hearth Furniture Pack could not be linked.
7. Fixed an occasional issue where territories did not display on some devices.
8. Fixed an issue on PC where water or power lines could not be connected when using a controller in certain cases.
9. Fixed an issue where Beastmaster companions could not deal damage to monsters appearing during the Lunar Revelry event.
Once Human (non-RaidZone)
1. Due to texture loss issues on certain devices, to ensure stable performance, we have temporarily removed texture effects for characters affected by Lunarspawn. A permanent fix is in progress and updates will be shared via announcements. Once resolved, these effects will be re-enabled and missing-skin issues will no longer occur. Thank you for your understanding.
2. Fixed an issue in Deviation: Survive, Capture, Preserve where torches and crossbows could not be crafted correctly in the camp.
3. Fixed a rare crash issue when using weapons with the Bounce keyword.
4. Added an Early Access tag to Deviation: Survive, Capture, Preserve servers in the server list.
5. Fixed an issue in Deviation: Survive, Capture, Preserve where players could occasionally obtain equipment that could not be equipped.
6. Fixed an issue in Deviation: Survive, Capture, Preserve where wild Deviations had an excessively long detection range.
7. Fixed an issue in Deviation: Survive, Capture, Preserve where the Electric Eel's ultimate skill dealt abnormal damage.
8. Fixed an issue in Deviation: Survive, Capture, Preserve where the DE.50 could be obtained through abnormal means.
9. Fixed an issue in Deviation: Survive, Capture, Preserve where victory medals dropped abnormally after defeating the arena leader.
10. Increased the durability of gear obtained in Deviation: Survive, Capture, Preserve.
11. To improve the player experience in Deviation: Survive, Capture, Preserve, the Dreamcatcher will now join battles passively instead of automatically engaging.
12. In Deviation: Survive, Capture, Preserve, the Weaver item's effect in the Gym did not match the intended experience. To maintain gameplay balance, Weaver now only applies a slowdown effect to Deviations and no longer causes Entangled.
Once Human Development Team