Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Here are the implemented or upcoming bug fixes for Once Human and Once Human: RaidZone:
1. Fixed an issue where Hive parameters could not be set after applying a free-build template on custom servers.
2. Fixed an issue where the source of the Frostshade cosmetic from the Lightforge Loot Crate displayed incorrectly in the Closet and Construction interfaces.
3. Fixed an issue where the promo code for the Golden Years Special Deals displayed incorrectly for some players.
4. Fixed an issue where the right joystick on controllers was unusable during construction.
Once Human (non-RaidZone)
1. Fixed an issue where Lunar Whispers would drop outside of Lunar Revelry events.
2. Fixed an issue where the Lord of Moonlight's HP bar displayed incorrectly in Dream Zones.
3. Fixed an issue where the stats of Snowdrift Top did not match their rarity.
4. Fixed an issue where the Lord of Moonlight could infinitely use Adrenaline Shots.
5. Fixed an issue where mobile players saw incorrect Deviation tips in Eternaland Shop.
6. Fixed an issue where Deviations were incorrectly deducted from territory storage crates during fusion. Compensation will be gradually distributed to affected players.
7. Based on player feedback, we've reduced the material requirements for crafting Binding Grenades in Deviation: Survive, Capture, Preserve to improve gameplay experience.
8. Improved gameplay experience by increasing the Durability of certain exclusive armor pieces in Deviation: Survive, Capture, Preserve that previously broke too easily and required frequent repairs.
Note: This adjustment only applies to armor crafted after the update. Pre-update armor is unaffected.
9. Reduced the server launch frequency for Deviation: Survive, Capture, Preserve to provide a smoother experience. Please refer to the in-game scenario sign-up page for the latest server schedule.
10. Fixed abnormal drops for Lifeforce Boost and Tactics Amplifier in crescent-suffix mod crates.
11. Improved the Deviation capture experience by adjusting the escape behavior and duration of certain Deviations.
For RaidZone Mode (doesn't apply to Once Human mode):
Fixed an issue where some players were unable to claim the Golden Accord. Logging in again will now unlock it. We apologize for the inconvenience.
Once Human Development Team