Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Here are the implemented or upcoming bug fixes for Once Human and Once Human: RaidZone:
1. Fixed an issue where graphics resolution was incorrect on some Android devices after the update.
2. Fixed occasional visual issues with the Ruined Lumina set during Lord of Moonlight gameplay.
3. Fixed an issue where some players couldn't interact with the interface after setting HUD Display in First Person ADS to Never.
4. Fixed an issue where Golden Years discount codes couldn't be pasted properly.
5. Fixed a visual issue affecting player character models after the update.
Once Human (non-RaidZone)
1. Fixed an issue with overlapping tabs on the Events interface in the Deviation: Survive, Capture, Preserve scenario.
2. Fixed an issue where the previous Cradle was not automatically unequipped when the player switched to a scenario with the Starfall Inversion tag.
3. Fixed an issue where some weapons and gear couldn't be crafted after transferring to Deviation: Survive, Capture, Preserve from another scenario.
4. Fixed an issue where some players couldn't see guide content in Deviation: Survive, Capture, Preserve after enabling Less Guidance in the settings.
5. Fixed an issue where some players would receive Commission tasks that hadn't started yet.
6. Fixed an issue where Lunar Whispers would drop outside of Lunar Revelry events.
7. Fixed an issue where the returnee event and Shop content were not displayed in Deviation: Survive, Capture, Preserve.
8. Fixed an issue where gear from other scenarios could be brought into Deviation: Survive, Capture, Preserve.
9. Fixed an issue where Deviations took a long time to lock onto enemies in Deviation: Survive, Capture, Preserve.
10. Fixed an issue where healing skill values were incorrect in Deviation: Survive, Capture, Preserve.
11. Fixed an issue where Deviation damage was occasionally lost in dungeons in Deviation: Survive, Capture, Preserve.
12. Fixed an issue where SKS - Pathfinder's ice spikes couldn't pierce through multiple units while in third-person mode.
13. Fixed an issue where some Elite Deviants in Blood Moon settlements sometimes did not appear if multiple players were present.
14. Fixed an issue where the displayed capture chances were incorrect in Deviation: Survive, Capture, Preserve.
15. Fixed an issue where the Verdant Arena building was floating in Deviation: Survive, Capture, Preserve.
16. Fixed an issue where Deviation skills were abnormally unleashed on mobile.
Once Human Development Team