Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 2.1.0, we've been gathering community feedback and actively addressing your concerns.
Here are the current details of the changes we've made:
1. Fixed an issue in The Way of Winter where tasks related to the Chaosweaver were not counting correctly.
2. Fixed a display issue in Prismverse’s Clash where the progress screen appeared incorrectly on permanent servers.
3. Fixed an issue where some Meta-Humans spawned at wrong locations in RaidZone Mode.
4. Fixed a rare issue where territories were unexpectedly removed after Meta-Humans entered a permanent server.
5. Some Meta-Humans reported unclaimed Deviations in the Dream Pop event's Securement Silo. To thank you for your enthusiastic participation, the claim portal for the Deviation Securement Silo will reopen from 6:00 on August 7 to 6:00 on August 13 (Server Time). If you haven't claimed all your Deviations, please make sure to collect them during this time.
6. Fixed a rare issue where the screen would stutter during login.
7. Fixed an issue in RaidZone Mode where tamed animals had abnormal stats.
8. Fixed an issue where the Rosetta Bruiser would deal abnormal damage.
9. Fixed an issue where server tags displayed incorrectly in RaidZone Mode.
10. Fixed an exploit in Endless Dream where Meta-Humans could get the first Eternal Dreamer kill reward by switching servers. Going forward, you will no longer receive this reward if the Eternal Dreamer on the destination server has already been defeated. Details on recovery and penalties for violating accounts will be disclosed in a future announcement. We remain committed to keeping the game fair for everyone and will take serious action against any exploitation of bugs. Thank you for your understanding and continued support!
Once Human Development Team