Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 1.6.2, we have been gathering community feedback and actively addressing your concerns. Here are the latest fixes we have implemented:
1. On recent latency and damage loss issues:
We sincerely apologize for the server overload issues, including unregistered damage and high latency. These issues often occur when too many players and specific weapon effects are concentrated in one area.
We are working hard to optimize the relevant modules to reduce server strain. In modes prone to these issues, such as Dream Zones in Endless Dream, we may adjust reward distribution to better reflect player effort, discouraging AFK farming and excessive crowding. These optimizations are expected to be completed by the end of June.
2. Fixed an issue affecting the positions of Territory Terminals in territories on some servers.
3. Fixed an issue in Endless Dream where the Scenario Challenge task requiring the player to defeat the Manibus, the Creepling could not be completed.
4. Changed a Scenario Challenge task description from "Defeat Mimics generated by mini-incidents" to "Defeat 5 Nightmare TVs in Dream Zones."
5. Changed a Scenario Challenge task description from "Eliminate Eternal Dreamers and complete a Securement Silo challenge on any difficulty" to "Eliminate Eternal Dreamers and complete a Securement Silo challenge on Nightmare difficulty."
6. Removed the ability to build dummies in Dream Zones in the Endless Dream scenario.
7. Fixed an issue where some players could not see the Nova Deviation feature after the update.
8. Fixed an issue affecting the lightning damage in Securement Silo - ALPHA on Nightmare difficulty.
9. Fixed an issue preventing character deletions on custom servers.
10. Fixed an issue where dungeon-related parameter settings did not apply on custom servers.
11. Fixed an issue with the Quantum Echo Bottom causing abnormal leg model appearance.
12. Fixed an issue where certain items failed to appear in merchant shops in Camps.
13. Fixed an issue where some servers could not be merged into permanent servers and were sent directly to settlement instead.
14. Optimized the graphics performance on tablets. The maximum graphics quality and frame rate settings have been raised.
15. Fixed an issue affecting the positioning of the Dagger's descending attack.
16. Fixed an issue where some ceiling structures would unexpectedly collapse during construction.
17. Fixed an issue where bullets could pass through buildings in some situations.
18. Fixed an issue in Endless Dream where the Ravenous Hunter's main body failed to appear after its clones were defeated.
19. Fixed an issue where The Bull's Eye's Vulnerability effect could be stacked.
Once Human Development Team