Dear Metas,
To thank you for supporting Once Human, on January 27, we provided a thank-you compensation to players who participated in the 10 phases of the Lightforge Loot Crate between August 15 and December 19.
We've received a lot of questions and feedback from users, and we'd like to address the following points:
1. Why does the number of Lightforge Collection items I received not match the corresponding compensation tier?
Originally, we planned to assign compensation based on the number of crates opened by each player, and rewards were determined by the number of Lightforge Collection items obtained by opening the crates. This involved two conditions:
1. Obtaining Lightforge Collection items (star-marked cosmetic rewards
) by opening crates.
2. Belonging to the first 10 phases of the Lightforge Loot Crate (older version mechanism). (See Question 4: What were the rewards from the first 10 phases of the Lightforge Loot Crate?)
However, due to issues with the announcement, some multi-language versions didn't clarify the condition of "obtaining Lightforge Collection items by opening crates." This caused confusion among many players regarding their reward counts, and we sincerely apologize for the oversight. As a result, we are adjusting the criteria to include both direct draws and redemption as valid methods for calculating reward eligibility!
In other words, we will now recalculate the number of Lightforge Collection items you received from the first 10 phases of the Lightforge Loot Crate, counting both those drawn directly from the crates and those obtained through redemption. Based on this new count, we will update your tier and send the corresponding thank-you compensation.
*The tiers and compensation for Lightforge Collection items remain the same, but the restriction on draws is removed. Additional rewards based on your updated tier will be sent via mail:
1. If you obtained 1–4 Lightforge Collection items under the previous system, you can spend 1× Energy Link to redeem 5× Lightforge Ingots.
2. If you obtained 5–9 Lightforge Collection items under the previous system, you can spend 1× Energy Link to redeem 10× Lightforge Ingots.
3. If you obtained 10+ Lightforge Collection items under the previous system, you can spend 1× Energy Link to redeem 1× Lightforge Gem and 10× Lightforge Ingots.
2. How can I claim the additional rewards? Will the original redemption benefits still be available?
The new calculation method requires some time to implement, and the added rewards will be sent to your most recently logged-in character via mail!
The original redemption benefits will still be available in the Lightforge Loot Crate: Frostshade Redemption Shop, and will be accessible until February 26. Please be sure to redeem them before then.
*Example: Meta-Human A opened the crate and obtained 4 Lightforge Collection items through draws, and acquired another 3 through redemption.
Under the original compensation system, Meta-Human A would fall under Tier 1, where they can spend 1× Energy Link to redeem 5× Lightforge Ingots.
Under the updated compensation system, Meta-Human A would fall under Tier 2, where they can spend 1× Energy Link to redeem 10× Lightforge Ingots.
Therefore, Meta-Human A can spend 1× Energy Link to redeem 5× Lightforge Ingots at the Lightforge Loot Crate: Frostshade Redemption Shop before February 27, and will receive an additional 5 Lightforge Ingots via mail within this month as part of the new compensation.
*The system will thoroughly verify the Lightforge Collection acquisition status for all users. Any special statistical discrepancies will be addressed accordingly. Once you receive the follow-up mail and the adjustments are complete, if you still have questions, please feel free to contact our customer service team.
3. I redeemed all my Lightforge Relics for Lightforge Gems in the Lightforge Loot Crate: Frostshade. Can I undo it?
Yes! Please contact our customer service team, and they will assist you in reversing the Lightforge Gem redemption in Lightforge Loot Crate: Frostshade. However, note that this only applies to Lightforge Gems that were redeemed with Lightforge Relics but have not yet been used.
4. What were the Lightforge Collection items from the first 10 phases of the Lightforge Loot Crate?
Lightforge Loot Crate: Pyro Glide (August 16 - September 11)
Includes Vehicle Skin: Pyro Glide, Psychedelic Skull Set, Primordial Flame - KAM, Primordial Flame - Heavy Weapon, and Territory Collectibles: Constellation Light.
Lightforge Loot Crate: Beach Bash (August 30 - September 25)
Includes Sunshine Splash Territory Gift Pack, Bubbly Sunshine Set, Apocalypsis - SOCR, Territory Collectible: Ocean's Pulse Fountain, and Apocalypsis - Baton.
Lightforge Loot Crate: Freezing Mist (September 13 - October 11)
Includes Ethereal Feathers Set, Cold Breath, and Sad Blossom - MPS5.
Self-Selection Lightforge Loot Crate: Electro Bash (September 27 - October 23)
Includes Lightforge Crystal Ⅲ (or Vehicle Skin: Speedy Wings), Lightforge Crystal Ⅱ (or Music Frenzy Set, Extreme Heatwave Set, Cradle Cosmetic: Lost Snuk, Cradle Cosmetic: Lost Karubi), and Lightforge Crystal Ⅰ (or Wild Party - Variation - KVD, Wild Party - Soundwave - KVD, Territory Collectibles: Mountain Weather, Cradle Charm: Nightfall Blade, Wild Party - SN700).
*Drawing a Lightforge Crystal and using it to redeem a Lightforge Collection item will count as 1 acquisition.
Lightforge Loot Crate: Cloud Command (October 11 - November 6)
Includes Bright Cloudlight Set, Lumina - Sword, and Territory Collectible: Autumn Osmanthus.
Lightforge Loot Crate: Hallow's Masquerade (October 25 - November 20)
Includes Twilight Feast Night Territory Gift Pack, Midnight Prankster Set, Night's Gaze - KAM, Whammy - Heavy Weapon, and Furniture Formula: Modern Stove.
Lightforge Loot Crate: Urban Oddities (November 8 - December 5)
Includes Doomsday Dominator Set, Cradle Cosmetic: Abyssal Mirror, and Furniture Formula: LCD TV.
Lightforge Loot Crate: Techno Stampede (November 22 - December 18)
Includes Nightmare Bringer Set, Smelter - Ice - M416, and Cradle Cosmetic: Electro Cat.
Lightforge Loot Crate: Arcane Celestial (December 6 - January 1)
Includes White Enigma Set, Cradle Cosmetic: Phantom Tome, and Territory Collectible: Wood and Stone Romance.
Thank you for your suggestions and feedback. If you have any other questions, let us know!
Once Human Development Team