Hello, this is Project Moon.
It has been confirmed that among the packages sold since September 25th, the “E.G.O [HE] Upgrade Pack” was sold at an incorrect price on the iOS platform.
To prevent further purchases, we have temporarily suspended sales of this package on iOS.
We sincerely apologize for the confusion caused by this pricing error.
Please refer to the details and follow-up measures below.
[Sales Suspension Notice]
Affected Product: “E.G.O [HE] Upgrade Pack” (sold since 9/25)
Suspension Time: October 2nd (Thu), 21:30 (KST)
※ The suspension may take effect at different times depending on the device.
If the package still appears available for purchase after the suspension time, please refrain from purchasing it.
The package will be re-released once the price has been corrected.
[Cause]
The price of the “E.G.O [HE] Upgrade Pack” was incorrectly set only on iOS.
iOS Price: $21.99 / ₩33,000 / ¥3,000
AOS & Steam Price (Correct Price): $15.99 / ₩23,000 / ¥2,200
[Follow-up Measures]
For Managers who purchased the mispriced package, for each mispriced package that you purchased, we will provide Paid Lunacy equivalent to the price difference (~10,000 KRW), along with additional compensation.
Eligible Users: Managers who purchased the mispriced “E.G.O [HE] Upgrade Pack” (376 users)
Compensation: 1,758 Paid Lunacy (per purchase, total of 688 purchases)
Distribution Date: October 9th, during the regular update
Our initial intent was to refund all mispriced Pack purchases;
However, as refunds cannot be processed directly by the game company due to Apple’s platform policies,
we will instead provide the equivalent Paid Lunacy for the price difference,
and as an apology, give an additional 1,000 Paid Lunacy to express our regret.
※ The difference amount (~10,000 KRW) was calculated based on the most cost-effective Lunacy bundle, and is equal to approximately 758 Paid Lunacy.
This will be granted to all affected users regardless of currency or region.
If you would prefer a refund, please request it directly via Apple Customer Support:
iOS Customer Support
https://reportaproblem.apple.com/
We deeply apologize for the inconvenience caused by this issue.
[Future Measures]
We will strengthen our verification procedures to ensure that package prices and displays remain consistent across all platforms,
to prevent such issues from recurring.
Once again, we sincerely apologize for the confusion and inconvenience this error has caused.