Heishou Pack - Mao Branch Adept Faust Nerf Cancellation Notice
Hello, this is Kim Jihoon, CEO at Project Moon.
I would like to once again deeply apologize to all users who have Extracted this Faust unit.
It was a rash decision of me to provide 3★ Guarantee Decaextraction Ticket and Season 6 Nominable Egoshard Crates as compensation for this situation.
As we shared in our last notice, 3★ Guarantee Decaextraction Ticket x1 and Season 6 Nominable Egoshard Crate x300 will be given out with the May 29th Scheduled Update.
In addition, we will be fully refunding all tickets, Paid Lunacy, and Free Lunacy used for your extraction up until the nerf announcement was posted to your Inboxes as well.
Because we have never had to use this function before, and because this kind of situation hasn't occurred in the past, I wasn't certain whether that form of compensation would be possible. However, I was just informed that it was indeed possible, though not by this Thursday.
Therefore, we will be returning all resources used to Extract this Faust unit prior to her adjustments, even if it takes time.
If you have used a 3★ Guarantee Decaextraction Ticket to obtain Heishou Pack - Mao Branch Adept Faust, we will be returning it to your account as well.
However, please note that, I would deeply appreciate your understanding that the above case may take longer to process than the others. I apologize.
Learning from this incident, given that it was a Special Extraction with a set deadline, we will also be establishing a new system to be able to return your resources as soon as possible if a similar incident occurs in the future.
I once again apologize to all users who have Extracted this unit for her good capabilities and character.
More than anything, I am terribly sorry that, due to these changes and the subsequent distress for our users who have played through both and of Canto 8, I was unable to give you an experience fully focused on the story.
Going forward, I will remember this incident with my heart, and continue to hold internal meetings with our team and improve our system so that it does not happen again in the future.
I sincerely apologize for this incident.
[Compensation Information]
- When: After May 29th (THU) 2025, 12:00 (KST) (additional notice will be posted once they have all been processed)
- Recipients and content
(1) For all users who extracted from [Heishou Pack - Mao Branch Adept Faust] Target Extraction in the following period: 2025.05.22(THU) 12:00 ~ 2025.05.26(MON) 19:10 (KST)
- Compensation: All resources(Paid Lunacy, Free Lunacy, Extraction Tickets, Decaextraction Tickets) used to extract from the [Heishou Pack - Mao Branch Adept Faust] Target Extraction in the following period: 2025.05.22(THU) 12:00 ~ 2025.05.26(MON) 19:10 (KST) returned via Inbox
(2) For all users who obtained "Heishou Pack - Mao Branch Adept Faust" from the "Assured Extraction: 3★ Identity" in the following period: 2025.05.22(THU) 12:00 ~ 2025.05.26(MON) 19:10 (KST)
- Compensation: Resources(3★ Guarantee Decaextraction Ticket) used to extract from the said extraction in the extraction [Assured Extraction: 3★ Identity]