Good day Travelers!
There is several additional information that I would like to address on our "Recruiting Moderator" program.
1. Our main objective is to recruit passionate, active, and responsible travelers who are familiar with Chimeraland to create a healthy community by helping other travelers with gameplay and other problems!
2. Due to our community consisting of a large number of people and information, it’s unavoidable that we might encounter times when we overlook some of the travelers' precious feedback. Therefore, we hope we can collect more feedback and solve your issues by utilizing a moderator's help.
3. Regarding the reward as moderators, we will have special in-game rewards as gratitude for their hard work. The level of rewards will be evaluated based on the performances, such as how active the moderators are. The rewards levels are listed below:
A. Sage*2000/month for qualified moderator
B. Sage*2600/month for moderators proven to be particularly active.
(NOTE: rewards will be released at the start of the upcoming month)
4. There is no fixed work time for moderators. However, we will need to coordinate with the moderators to distribute the work appropriately and manage our moderator team.
5. All applicants for the moderator position will need to go through an intern stage. Finally, we will establish a moderator team based on other travelers' feedback and the performances of the intern moderators.
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We are looking for responsible Travelers who are capable and willing to help others join the moderator team. As a moderator, you will be interacting with other Travelers as a bridge between the dev team and players - of course, you will gain in-game rewards according to your work!
In other words, the main purpose of a moderator is to serve as the frontline of Chimeraland in their community where you are responsible to provide adequate customer service & translation support, handling various managing & communication tasks in both directions, for both players & game developers.
Application Link: https://forms.gle/v5naFYZgZKWWfJLX7
Recruitment Time: August 9 - August 15
Benefits and Rewards:
- Special in-game rewards monthly as moderator salary
- Ge to know more travelers with the same interests deeply, even including some gaming KOLs
- Work with your favourite game developers
Responsibilities:
1. Guide players, answer questions, report problems, and spread a positive atmosphere in the discord group.
2. Guide players, answer questions and report problems under facebook post comments
3. Share suggestions about the game
4. Accept qualified admissions and pending posts
5. Investigate and mediate disputes between users to help both parties reach a positive outcome
6. Be present in the work chats so to be informed
7. Have enough working & online time
Requirements:
• High level of empathy
• Excellent communication skills
• Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve member’s issues
• Experience with positioning sensitive issues and handling escalations through to resolution
• Desirable: Previous experience working as a part of a customer service team or in a contact center environment
We hope to hear from you shortly!
