Dear Inquisitors,
We want to stress that you, Players, are our first priority. Your trust and the game are at the center of our attention.
Similar to the removal of additional DRM solutions from the game prior to release, which we decided to do after receiving the community feedback and understanding the concerns regarding an unrestricted gaming experience. Allow us now to address your concerns regarding telemetry and data collection in the game.
What Happened
Data collection and telemetry in-game are industry practices that publishers and developers adopt to improve their games (e.g. improve balance, game progression, content, crashes, etc.) - and this was the case too for Mandragora.
However, we understand that sharing our general-purpose set of legal agreements, including the Privacy Policy, that covers and regulates many different services - including, for example, websites and marketplaces, and many types of games, including multiplayer ones - created only misunderstanding and concerns, instead of fulfilling their key role of giving you maximum transparency.
What We’re Doing About It
We want you to enjoy the game with peace of mind. For this reason, we have decided to remove all telemetry and data collection from Mandragora, effective immediately. This will give you a fully offline experience without any information transferred or collected, so you can enjoy the game as you want.
We want to inform you upfront that this change required us to update the EULA removing any unneeded reference to data that is not collected anymore and the references to the now removed Privacy Policy. This requires a patch and you might be asked to accept the new and simplified EULA.
A patch is already available that removes telemetry from the game!
For those among you who have previously accepted the Privacy Policy, we want to reassure you:
- We never sold your data nor shared with anyone outside our internal telemetry systems. We are fully compliant with all data protection laws.
- With patch 1.2.7 for Steam, no data will be collected at all, even if you had previously accepted the privacy policy.
If you remain concerned, you can immediately request erasure of data we might have collected, in line with data protection laws. To do this, please reach out to our data protection officer [email protected] and mention “Mandragora Privacy Policy” to help us expedite your request.
This will no longer be necessary after patch 1.2.7, as we will no longer be collecting data.
We are also aware that some players have mistakenly seen a connection to our telemetry systems and would like to take this occasion and confirm that “false positive” Anti-Virus issues (like Windows Defender) are completely unrelated. We have submitted these issues already to the respective third parties companies and hope to get this sorted soon.
We are here to relieve any concerns you might have
We remain at your disposal should you have any additional questions please feel free to reach us at [email protected].
We hope this has solved some of your concerns and you keep enjoying Mandragora.
Thank you for your understanding and continued support.
Team Knights Peak