Greetings,
There is an important announcement we have to make today in regards to the future of Elyon in the European and North American regions. It has almost been a year since Elyon first launched back in late October of 2021, and over the months we have had the opportunity to meet and engage with some exceptionally passionate players. We couldn’t be more grateful for the continued support you have shown us.
We know that many of you are excited for the new class “Soulbringer” that is available as of today - nonetheless, we would like to set the correct expectations and bring you the unfortunate news upfront.
Kakao Games Europe, following lengthy discussions with the game developer Bluehole Studio Inc., has made the difficult decision to terminate the live service of Elyon in Europe and North America due to the unsustainability of key performance indicators. The very low retention rate from incoming new players in combination with a declining amount of active users has made most content difficult to clear, leading us to the conclusion that we are no longer able to offer you the MMORPG experience we are striving for. For this, we deeply apologize.
The final day of service will be December 7, up until the regular weekly maintenance.
We commit to making this process as transparent as possible, and will try to answer all of your questions in a satisfactory manner.
Can I get a refund?
In accordance with Clause 10.2 of our Terms of Use, you are eligible for a refund for unexchanged KCoin purchases made within the period of July 1, 2022 - September 7, 2022. Please note that this does not apply to KCoin that has been converted into Rubies.
If you have made your purchase through the Kakao Games website, please reach out to our Customer Support to request a refund. Requests will be accepted starting today, until January 31, 2023.
If you have made your purchase through Steam, please reach out to Steam’s Customer Support instead, as we will be unable to process your refund request. Steam’s refund policies may differ from those of Kakao Games.
How long will KCoins be available for?
Purchasing KCoins will no longer be possible as of this announcement. Existing KCoins you have in your account’s balance will remain available until the end of service. KCoins you refund will be subtracted from your account’s balance.
What happens to the Ruby Shop?
The in-game Ruby Shop will remain available until the end of service, along with all your yet unused Rubies.
What’s going to happen to my account?
Your personal information stored in the Elyon databases will be permanently deleted on February 28, 2023, but your Kakao Games platform account will remain accessible as usual.
If you wish to delete your Kakao Games account, for the purpose of clearing your online footprint or otherwise, please visit your Account page and refer to the “Delete my account” segment at the bottom of the “MY INFORMATION” tab.
Transferring your in-game data to a different region is not possible.
Can I play in a different region?
Like Kakao Games Europe, publishers of Elyon in other regions have also implemented IP blocks based on their respective licensing agreements. If you eventually find yourself part of a different publisher’s Territory of Service, you are more than welcome to play. Keep in mind that your EUNA in-game data will not be available in other regions, and you will have to start with a fresh account.
Can I get stuff for free?
We will not be providing items on an individual basis, but we are planning to carry out some fun events leading up to the service’s closure - some will even be in the form of item showers for everyone.
Will there be any more updates to the game?
The September 7 patch is the last content update that will be added in the EUNA version of Elyon. In the case a critical issue occurs, additional hotfix patches will be prepared to ensure the game is in a working state.