Hi Survivors!
We’ve seen the issues many of you experienced this past weekend when trying to play with friends. We know how frustrating it is to get disconnected mid-game, and we want to sincerely apologize for that. Let us explain a bit about what’s going on.
After quickly analyzing the nature of your reports — including how long you were playing, which countries you’re in, and whether similar issues occurred in other games in your region — we’ve concluded that the root of the problem lies with a network service provider that had outages in certain parts of the world.
A particularly high number of reports came from our players in Russia. Unfortunately, there are currently network service issues in that region that are beyond our control, which may make co-op gameplay impossible. We encourage players from Russia to keep an eye on announcements on Discord and Steam, where we’ll share any updates and next steps!
If you continue to experience this problem, please let us know by using the bug reporter (F2 in-game) instead of leaving a Steam review. We’re all frustrated by the current situation. We need to wait and monitor whether the issue has been resolved and if players are no longer reporting this kind of problem.
That said, we’re not giving up. We’re waiting for the provider to resolve the issue, and in the meantime, we’re back to work. Some really important updates are nearly finished, and I can’t wait to hear what you think once they go live!
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