Heroes of Arkesia,
Last night we sent out an in-game message to notify players of the upcoming critical adjustments to the Tripod system, which require Skill Tree Effects to be stored in the Skill Tree Inventory ahead of the November 16th update to avoid losing them. Unfortunately this message had an unintended 10 Pheons attached, which could be claimed on every character, and could subsequently be exploited by deleting and re-creating new characters. To remove the message and the potential economic exploit, an emergency downtime was induced.
We apologize for the downtime’s inconvenience and the confusion experienced by many Lost Ark players. We are currently evaluating options for a make-good gift, and will provide an update within 24hrs on the compensation all players will receive.
While we originally stated we planned to remove the Pheons from the accounts that received the mail, we understand that many players spent these in good faith. As we caught the exploit before it was widely used, we have decided not remove the Pheons. We hope to continue to provide valuable rewards throughout the rest of the month, and once again apologize to the players impacted by this.