Greetings Heroes of Arkesia,
Following a recent wave of bot bans, we saw an increase in ban appeals from players who were been incorrectly impacted by these bans.
We determined the error that triggered these false bans, and have reversed for all affected players regardless of whether a support ticket has been filed. This means any game bans or marks on your Steam account have been removed, or will be removed without penalty shortly.
If for any reason you have persisting issues, please reach out to Customer Support. Thank you!
Thank you for your reports and patience as we worked to make this right with affected players.