We've received messages from some of you indicating that you've lost save data. Below is our response to the situation and how we intend to handle it.
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◆ Confirmed Issues
・ Save Data loss in Story Mode
・Those with lost save data can’t save in Story Mode.
◆ Cause of the Issues
・ An error during the saving process, such as a device/OS/application crash, etc.
◆ What we're doing to solve the problem
① At 17:10 (JST) 11/8 (Monday) we released a new version of the software.
(If you're manually updating, please update from within the steam app.) We’ve done everything we currently can to ensure that, in the event of save data loss after update, you’ll be able to restart from your previous saved data.
② At the same time, we also ensured that those of you who lost save data will be able to save in Story Mode.
*Note that we restored the ABILITY to save, which is different than the save data itself.
③ On Tuesday 11/9 (Exact time TBD) we will be adjusting the timing of the save function.
The design currently in place saves the game at short intervals in order to ensure that, in the event of a crash, you won’t lose any dropped items. However, in order to prioritize the safety of your data in the event of a crash during saving, we’re setting the game to no longer save item drops during battle.
④ We will also be taking stronger measures in the coming days.
◆ For those of you who have lost data:
・We will restore the most recent data we have for any players whose data we can recover.
・In the event we cannot recover your data, we will work with you individually.
If you've lost data, please do the following:
・Boot Project MIKHAIL,
・enter any mode
・from the Info tab,
・go to Support and contact us.
◆Note
The above error is strictly for Story Mode and has no effect on Frontier/PvP Modes
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We are incredibly sorry for this problem, and to those of you who have lost data.