Greetings, Rune Hunters.
We sincerely apologize for the inconvenience caused by the issue where only one item was received upon purchasing the [Gear Summon Ticket Selection Chest] from the Ghieva Coin Event Shop.
This issue, which occurred prior to the temporary maintenance on May 9 (Fri), has since been resolved.
As of today, compensation has been delivered to Rune Hunters who purchased the Equipment Summon Selection Box during the affected period.
Please see below for more details.
[ Announcement Regarding Compensation for the Ghieva Coin Event Shop Issue ]
- Compensation Eligibility:
Rune Hunters who purchased the [Gear Summon Ticket Selection Chest] from the Ghieva Coin Event Shop between the maintenance on May 8 (Thu) and the issue fix on May 9 (Thu).
- Compensation Item: 9 Gear Summon Ticket Selection Chests will be provided for each purchase record
- Compensation Period: May 9(Fri), 2025 16:00 (UTC+9)
※ Rewards are sent to your mailbox, and you must obtain your compensation directly.
※ The event reward will be sent via mail once per account for both modes, and the mail will be stored for 30 days (720 hours).
└ You can only obtain the reward from either Standard or Season Mode.
We hope that the details on known issues will help you avoid any inconvenience as you play the game.
Thank you.