After a March that few of us will ever forget, we're ready to begin the process of returning accounts impacted by the Login Lockout situation.
That's right, the first Returned are soon going to be walking the paths of Gielinor again, after what we know has been a stressful and uncertain few weeks for many. We can't wait to see you back in game, and we can't wait to deliver on that Awesome April of content we spoke about in last week's livestream.
WAVE UPDATES
As we mentioned last week, returning accounts is the start of a journey rather than the finish line. With our learnings from the Beta, this will be a rolling process of returning accounts. Keep this page bookmarked as we bring you all the latest updates on account return waves as we have them.
Wave 2 - 12:00 Game Time, March 31st
Hello everyone,
We've just released another larger wave of accounts back into the game as of 12:00 Game Time. It's great to see some of you back playing out there and to see more accounts returning to Gielinor.
We wanted to let you know that this will be our last wave before the UK Bank Holiday weekend, with our next wave planned for Tuesday, April 6th. We've done everything we can to expedite the process of getting you back into game, but given some of the now-fixed surprises Wave 1 provided, we need to make sure there's time to monitor for more abnormal behavior before proceeding. The time spent to do this now will inform the rest of our waves, ensuring we can move at a good scale and pace when we pick up next week.
Thank you for the continued understanding. We hope you have a great Easter break and we'll see you next week for more waves of accounts back in game.
Take care,
- The RuneScape Team
Wave 1 | 12:00 Game Time, March 30th
The first wave of returning players will be rejoining the game shortly, as accounts begin to become unlocked. Those in the first wave will have received an email inviting them to log in.
This wave is a smaller one in order for us to build confidence in the restoration method. More players will have their accounts restored in coming waves, so please check back for more news.
Next wave expected: April 6th.
KNOWN ISSUES
While it'll be business as usual for many of us (Game Updates will continue, content will release, etc.), there might be some unexpected side effects for accounts impacted by the Login Lockout. While we've done our best to minimise inconsistencies with account recovery, unfortunately a few issues remain unresolved. Rest assured however that we'll be working hard to make even the smallest detail right through that one-to-one aftercare we've mentioned before. More on that in a bit!
So what are those remaining issues? Let's dive into them.
- Bank and Inventory will likely be jumbled, with items shuffled and disorganised.
- Invention Perks may have been reverted to an earlier state. However, we have been able to refund most components for any perk rolls since the last saved state of your Perks. We have also added 50% extra of any returned components.
- Some player-owned farm animals might be missing.
- Some players will have been teleported to Burthorpe or Lumbridge.
- Some UI settings might have changed.
- Potential for duplicated or missing items under certain conditions
- Bonds and Keys may not be restored immediately upon your account being unlocked. This is restored under a separate process and should be resolved shortly after deployment.
There may be more issues than listed here. We will update this list as needed.
We've tried our best to resolve as many issues as possible whilst also balancing the desire to get everyone back in-game as soon as possible. We know some of you might be more impacted by these issues than others, which is why we've set up a dedicated aftercare service for all affected players to use. We've also put together a bit of a care package to help kickstart your RuneScape experience!
WELCOME BACK PLANS
You might have heard once or twice over the last few weeks that we're committed to making this right. That's why when you log back in on (or after) April 6th, impacted players will be greeted by a box filled with goodies in their Inventories.
What's inside?
EXCLUSIVE COSMETIC GIFTS
- Title: 'The Returned' (or 'The Returned Ironman' for Ironmen)
- Cloak of Returning
- Disc of Returning Weapon Override
- Disc of Returning Inventory Object
- 'Returned from the Abyss' Teleport Animation
CONSUMABLES
- 10 Restoration Pods (custom made versions of 'Knowledge Bombs', worth 1 Hour of Double XP each)
- 10 Advanced Pulse Cores
- 10 Cinder Cores
- 10 Large Protean Packs
- 10 Medium Prismatic Lamps
- 10 Yak Track Task Skips
- 10 Portable Skilling Packs
- 10 D&D Monthly Reset Tokens (Members Only)
We'll also be providing everyone another month of Membership - on top of the month already covered beginning March 18th - and Double Daily Keys from April 6th too.
To help you maximise any gains when you return, we're running three bonus-packed weekly events throughout April that include things like double Reaper Points, double Vis-Wax opportunities and a whole lot more. We've also extended Yak Track: Yak to Basics by three weeks, re-running Vic the Trader later in April and even granting everyone a wish. You can find more details in this newspost.
AFTERCARE
In order to ensure that everyone's accounts are shipshape, our Player Support teams are on hand to help address any concerns that may have resulted from the account recovery process. They'll be doing their best to make anything right, even when we can't resolve something exactly how it was before the Login Lockout.
Getting in touch couldn't be easier. Simply head to the link below and fill out a quick form. Our teams will be in touch to help resolve your concerns as soon as they can, and you can use the form more than once (but within reason) if needed.
Login Lockout Aftercare
We mentioned it before, but we can't guarantee that everything can be returned to how it was, even with the help of this aftercare program. If this is the case, rest assured that we'll do what we can to make up for anything that's lost. We will do right by you.
Additionally, as much as we'd love to confirm a timescale by which we'll reply to individual tickets, please understand that the speed at which we can resolve them will vary based on volume. Please have patience while we work our way to your request.
WHAT'S NEXT?
We will be returning players wave-by-wave, which means we know some players won't be joining us in-game today. Work continues to restore these accounts, and when they are reactivated they'll also benefit from the above goodies and support with more if needed. If you're in this bracket of players who can't play today, please sit tight - we'll have you in game as soon as we can!
Thank you for your patience and support during what was a long March of investigations. developments and Betas. We're glad to finally begin welcoming you home and we look forward to showing you more of what the year ahead has in store!
- The RuneScape Team