We are aware that some owners of House of Ashes on Steam, who purchased their key from one of our partners, have had their game key revoked on the platform. This is a mistake and we apologise for the inconvenience. We are currently working to resolve this issue as soon as possible in order to restore access to all impacted players. We’ll keep you informed.
UPDATE OCT. 12th:
Thank you for your patience during this investigation.
We have communicated with all official resellers of House of Ashes to provide them with replacement keys. If you purchased your copy of House of Ashes from an official reseller, please contact them for a replacement key.
If you have already contacted your reseller and they were not able to send a replacement key, please contact the Bandai Namco Support Team.
We will ask you to send the key that has been revoked plus a copy of your purchase invoice from the reseller (most digital resellers will send an email invoice after purchase). With this information, our team will be able to issue a replacement key.
Our sincere apologies for this inconvenience. We thank you for your patience and hope that after this issue is resolved, you will continue to enjoy The Dark Pictures: House of Ashes.
