Thank you for your continued love and support of Shadow Arena.
In order to safely manage our Players’ valuable personal information, we are making amendments to the Shadow Arena Privacy Policy.
Please refer below for the exact details.
■ Privacy Policy Amendments
- Amended Policy: Privacy Policy
- Applied Date (Effective from): March 18, 2022 (Fri)
- Primary Changes
> Article 3 – 3: Change and add cosignee names between partners and service provider
> Translation revisions.
- Amendments Details (English)
[Before Amendement]
Who does Pearl Abyss share your information with?
3) Partners and service providers
Black Desert Korea Service
| Consigned Company | Consigned Duties | Location |
| Payletter Inc. | Identity verification and payment tasks - Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment | Republic of Korea |
| Metanet Mplatform | Deliver notices, perform customer support and outbound tasks related to giveaway shipping | Republic of Korea |
| Epic Games S.a.r.l. | Detect and block hacking and malicious behaviors through service data analysis | Luxembourg |
| SUREM Co., Ltd. | Provide and manage a message transmission system | Republic of Korea |
Black Desert NA/EU Service
| Consigned Company | Consigned Duties | Location |
| Epic Games S.a.r.l. | Detect and block hacking and malicious behaviors through service data analysis | Luxembourg |
| Paymentwall Ltd. | Payment tasks | England |
| MoGi Group Ltd | Providing customer service, handling complaints, sending matters of notification | Ireland |
Shadow Arena
| Consigned Company | Consigned Duties | Location |
| Epic Games S.a.r.l. | Detect and block hacking and malicious behaviors through service data analysis | Luxembourg |
| Payletter Inc. | Identity verification and payment tasks (within Republic of Korea region) (Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment) | Republic of Korea |
| Metanet Mplatform | Deliver notices, perform customer support and outbound tasks related to giveaway shipping (within the Republic of Korea) | Republic of Korea |
| SUREM Co., Ltd. | Provide and manage a message transmission system (within the Republic of Korea) | Republic of Korea |
| Elite Global | Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks (in English speaking regions) | Philippines |
[After Amendement]
Who does Pearl Abyss share your information with?
3) Partners and service providers
| Consigned Company | Consigned Service Providers | Consigned Duties | Location |
| Epic Games S.a.r.l. | Black Desert Korea Service Black Desert NA/EU Service Shadow Arena | Detect and block hacking and malicious behaviors through service data analysis | Luxembourg |
| Paymentwall Ltd. | Black Desert NA/EU Service | Payment tasks | England |
| Mogi Group Ltd | Black Desert NA/EU Service | Providing customer service, handling complaints, sending matters of notification | Ireland |
| Payletter Inc. | Black Desert Korea Service Shadow Arena | Identity verification and payment tasks (within Republic of Korea region) (Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment) | Republic of Korea |
| MetaM | Black Desert Korea Service Shadow Arena | Deliver notices, perform customer support and outbound tasks related to giveaway shipping (within the Republic of Korea) | Republic of Korea |
| SUREM Co., Ltd. | Black Desert Korea Service Shadow Arena | Provide and manage a message transmission system (within the Republic of Korea) | Republic of Korea |
| Elite Global | Shadow Arena | Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks (in English speaking regions) | Philippines |
| Gru Company | Black Desert Korea Service Black Desert NA/EU Service Shadow Arena | Giveaway delivery tasks | Republic of Korea |
| Privacy Policy Before Changes | Privacy Policy After Changes |
| [View Privacy Policy] | [View Privacy Policy] |
* If you do not reject the amended Privacy Policy by the effective date of March 18, 2022 (Fri), you will be deemed as consenting to all changes.
* If you do not agree to the changes made to the Privacy Policy, you may apply for 'account deletion' or demur through [Customer Support]. Please note that deleting your account means all your game data, including characters, items, etc., will be erased and any deleted game data cannot be restored.
* Please contact us via [Customer Support] if you have any questions or concerns about the changes to the Pearl Abyss Privacy Policy.
Thank you.