Greetings, this is Shadow Arena.
Shadow Arena was first showcased at G-Star in November 2019. After completing the fourth CBT, it was released as early access on May 2020. Since then, we've walked a journey accompanied by players for 2 years and 8 months.
Shadow Arena made its first debut as content in Black Desert. However, we decided to make Shadow Arena into a separate spin-off title and worked towards establishing it as a new kind of “action battle royale” for players who enjoy PvP games.
Despite our efforts to introduce various elements to the game, we thought that Shadow Arena in its current state was inadequate in offering a unique experience. With deep consideration, we regret to inform you that the service of Shadow Arena will be terminated.
We would like sincerely thank all the players who have been in support of Shadow Arena as we deliver this news.
For details on the service termination and refund schedule, please refer to the following information below.
| July 8 (Fri) | July 8 (Fri) - August 10 (Wed) | August 10 (Wed) |
| -Termination of: - Game download - Gcoin Purchase - Last Season begins | Refund Request Period | Service Termination |
▣ Service Termination Schedule Notice
July 8, 2022 (Fri) 11:00 (UTC+9)
■ Game Download Unavailable
- Downloading the Shadow Arena Client be unavailable via official website and Steam store.
- Game service through previously downloaded client will be available until the service termination date.
■ Termination of Gcoin Purchases
- Gcoin purchases on the official website and in the Steam store will be unavailable.
■ Shop Clearance Sale
- All items in the shop will be available for 1 Silver.
■ Final Season Begins
- Final season’s Battle Pass rewards will be significantly higher than before.
August 10, 2022 (Wed) 11:00 (UTC+9)
■ Game Service Termination
- The game service through the official website and Steam launcher will be unavailable.
■ Official Website Service Termination.
- Shadow Arena’s official website will be terminated.
- All posts on the community page will be deleted after termination.
- Make sure to save any information you wish to store on your PC.
- Customer Support regarding the refund process will still be available after service is terminated.
- Users may create Pearl Abyss ID even after the service ends.
■ Official Social Media and Community Channel Termination
- The following official social media channels of Shadow Arena will be terminated.
- Official Youtube, Twitch, Facebook, Twitter, Discord
- The Shadow Arena Steam Community will be terminated.
▣ Refund Process Guide
■ Refund Request Period and Method
- Period: July 8, 2022 (Fri) 11:00 – August 10, 2022 (Wed) 11:00 (UCT+9)
- How to apply for a refund: Please select the Customer Support – Request Refund category to request a refund within the period.
* For Steam users, please request a refund through the Steam Login feature on the official website.
* In the case you do not request a refund during the refund period, all remaining Gcoin will expire after the service termination.
* Accounts that have been permanently banned are not eligible for refunds due to violation of Shadow Arena’s Terms of Service.
■ Eligible for Refund
- Those with a purchase history of Shadow Arena Gcoin from July 8, 2021 to July 8, 2022.
* Due to the service ending during Early Access, you can request a refund on Gcoin purchases made within a year.
■ Refund Payout Method
- You will receive the refund to your Steam wallet through the same payment method you used to make the purchase.
- We will inform you of the refund amount through the email address linked to your Steam account provided upon sign up
For other inquiries regarding service termination and the refund process, please contact customer support.
We apologize for the sudden notice of service termination. To show our gratitude, we prepared a small gift that can be used in Black Desert and Black Desert Mobile for our users.
■ Eligible Accounts: For accounts that have Shadow Arena playing record until July 8, 2022 (Fri) 11:00
■ Delivery Period: July 20, 2022 (Wed) after maintenance
■ Detail: Black Desert and Black Desert Mobile in-game items
■ Delivery Method: Coupons will be sent to the email address that was provided in the additional information section on the Steam account used for Shadow Arena.
* The Black Desert coupon includes a permanent game pass that will be activiated automatically. However, additional usage of the coupon will be unavailable if an existing game pass is on the account.
* Coupons that can be used in each region will be sent according to the residence that was provided upon signing up for Shadow Arena.
■ How to use Coupon:
- Black Desert: Go to Black Desert Website > Shop > Redeem Coupon and enter the coupon number
- Desert Mobile: Go to Black Desert Mobile Website > Redeem Coupon and enter the coupon number
* The Black Desert coupon can be used once per family.
We would like to take the time to greet all of our players in the final season as we near closer to the service termination of Shadow Arena. We would also like to share information from the development team that could not be shared at the time, so be sure to check out the final development note!
▶ Go to Final Season and Developer Notes
We would like to express our sincere gratitude once again to everyone who has been with us on this journey in Shadow Arena.
We will continue to strive to provide the best service for the remaining time.
Thank you.