Hi everyone!
Let us begin by thanking you all for your passion! We've had an amazing launch with Humankind, and we have seen so much enthusiasm from our fans to dive into the game and experience everything it has to offer.
However, the release of a game is just the beginning of its live and growth. We have many ideas where we could take Humankind, and we want to work together with you in the future to realize them, but for the time being our focus is on improving the current game experience rather than adding features. Any time you release a game into the wild and into the hands of thousands of players, you are bound to discover new problems and re-evaluate known ones, and we have seen many of you diligently reporting the problems you encounter.
Since we all want Humankind to become the best game it can be, today we want to share a few threads where we want to hear about the improvements you want to see, and highlight to you the best procedure to report any problems you encounter.
If you have any feedback on user experience, quality of life, gameplay, or the encyclopedia, please use the following threads:
- Gameplay Improvements: Games2Gether/Steam
- User Experience/Quality of Life Improvements: Games2Gether/Steam
- Encyclopedia Improvements: Games2Gether/Steam
If you have run into bugs or other technical issues, please follow the guide below to give us the best shot at reproducing, investigating, and addressing the issues you report.
How to Report a Bug
If you encounter any bugs while playing Humankind, please consults the Known Issues thread. If your problem is not listed there, report it in the Humankind Bug Reports forum. Follow the following template when reporting, please:
EXAMPLE
- Title: [PC/Steam, v0.5.32] Tooltip displays placeholder text
- Description: After building an Emblematic Quarter of a Classical Era Culture, the tooltip of the tile displays a placeholder text
- Attachments: Last 2 saves, screenshots (marked to highlight the issue if possible), logs etc...
- Steps to Reproduce: 1. Enter the Classical Era // 2. Build their Emblematic Quarter // 3. Hover over the tile to check the tooltip
- Expected Behavior: The tooltip should display localized text.
1. Thread Title
If you're making a new thread, the title of your thread should be short and descriptive. The title should start with what platform you are on [Steam (PC or Mac)/Epic/Stadia/Gamepass (or Windows Store)/GeForce NOW], and the version number (displayed on the main menu) you played on.
Please only add to a thread if you believe you have run into the same bug, otherwise start a new thread.
2. Bug description
The bug description is here to provide as much information and details as possible about the issue you encountered: Please describe in detail what you were doing before the issue, and what happened when you noticed the problem. Make sure to include any relevant information (for example Era, culture, map size/settings, game speed, single/multiplayer, etc), and use specific names where possible ("Bronze Working, Irrigation" for example).
You can consider the bug description as a way to clear any ambiguity in your summary. Any additional notes should go here too.
3. Attachments /!\
Don't forget to attach useful files if you feel like they are relevant.
- Saves: Please provide the last two auto-saves from when the issue occurred along with any other relevant saves.
- Screenshots and/or Video: A screenshot marked to highlight the issue. Feel free to share a brief video of the issue by uploading it to you preferred platform. Make sure we can access it!
- Diagnostic files: Located by default:
- PC:\Users[username]\Documents\Humankind\Temporary Files
- Mac: Select the correct file by looking at the name like "Diagnostics - 2020'10'11 @1407'46'';" that gives you the date and hour which should correspond to a save file
- Player.Log: Located in \Users[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind
- DxDiag: Attach a DxDiag report. This is only relevant if your bug has to do with crashing, artefacts or something. If it's only affecting gameplay, a DXDiag isn't necessary. Instructions to get a DXDiag are here: https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html
/!\ If your upload is larger than 4MB, you'll encounter an error. Either compress the files into a .zip or a similar archive format (.7z / .rar), or use an external filehosting service. /!\
4. Steps to reproduce
If possible, give us a step by step description of what lead to the issue. A list of steps is preferable!
The clearer and more detailed your steps to reproduce are, the more likely we'll be able to reproduce the issue from scratch.
5. Expected behavior
This section is usually the part you use to describe what you think is supposed to happen and how it differs of the current state of things.
Thanks for your help, but please bear in mind that we may not be able to reply in every thread even if we are investigating the issue.