Certain cutscene segments use video playback which relies on Windows' default Media Player codec.
If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.
Windows 8 or newer:
https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions
Windows 7 series:
https://www.microsoft.com/en-us/download/details.aspx?id=16546
If you have separately installed another codec
There may be compatibility issues with certain video codec which may cause video corruption issues during gameplay.
If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.
For all other technical issues and troubleshooting, please visit the following:
FAQ:
https://steamcommunity.com/app/883710/discussions/0/1743358239835611368/
Tech Help:
https://steamcommunity.com/app/883710/discussions/0/1743358239835105566/