We are terribly sorry to announce that we are dealing with some problems after the game's last update.
Our developers are doing their best and the fix is already in progress. The new update will be available as soon as possible to all platforms.
Again, we are really sorry for the frustration caused. The issue will be addressed as fast as we can, without any player losing any progress.
Keep in mind that you can contact us for any further issue. Thank you for your patience and understanding!