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Detailed PC Technical Fault Finding & Support Information (pt5 Common problems cont.)

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Played once, put settings to Ultra, now can't start game
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Symptoms
You were able to play the game for a while, but when you set the settings to max/Ultra, your game crashed to a black screen. Now when you try and start the game, you get a black screen.

Solutions
We're working on a better longer term solution to this, but for now you can do the following to delete your settings.ini file. A new one will be created with the default values when you start the game. Un-installing and Re-installing won't delete this file, so please follow the steps below.
1. Go to the start menu.
2. Click on 'Computer' to open a file browser window.
3. Copy and paste the following into the folder location at the top: %LOCALAPPDATA%\SniperV2\
4. There should be a file called Settings.ini in that file location. Delete it.

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Cannot move or only able to use Bino's
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Symptoms
In a single player game, you may appear half stuck in the ground in a 'T' shaped pose. Also seen in some multiplayer coop gaming.

Solutions
This seems to be a corruption of the Steam Cloud Save data. Follow the methods below to and it should resolve the issue.
1. Right-click on 'Sniper Elite V2' in your Steam Library, and click on 'Properties'.
2. Go to the 'Updates' tab, and uncheck 'Enable Steam Cloud synchronisation for Sniper Elite V2'.
3. Open Windows explorer, and browse to your Steam install folder (by default it's 'c:\Program Files(x86)\Steam\' or 'c:\Program Files\Steam\').
4. From here, browse into the 'userdata' folder. In here there will be one or more numbered folders (depending on how many people have Steam accounts on your computer)- if there is just one go into it. If there is more than one you may have to check them all until you find the right numbered folder in the next step.
5. In here will be another set of numbered folders, look for the one called '63380', this contains your local save data for the game. Delete it.
6. Start the game as normal, you should find that everything has reset itself to the defaults.
7. Enter a game, or change an option. This will generate a new set of local save data.
8. Next time you exit the game you can re-enable cloud syncing by reversing step 2, above (and if Steam asks, choose to keep your local version of the save data).

Warning! This may reset your save game.