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Detailed PC Technical Fault Finding & Support Information (pt4 Common problems)

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Game crashes on 3rd mission near Office
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Symptoms
When playing the campaign on single player or coop, the game crashes freezes and minimises or crashes in some other way. It always happens at the same place.

Solution
We've identified this issue as occurring with older AMD/ATI graphics cards with the RV6xx chipset which tends to be cards in the Radeon HD 2000, 3000 and some 4000 series cards. You can browse the list of those cards with the chipset here: http://en.wikipedia.org/...ompari...HD_3xxx_Series

We currently have a fix in development that we're hoping to release in the next patch, and we have made AMD aware of the issue with their drivers.

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'Signal Out of Range' - Black screen error
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This is where the refresh rate that the game is trying to run at is too high for your monitor. We believe that the problem still exists for some because of a driver issue which will likely be addressed in future driver updates.

Symptoms
On trying to start the game in full screen mode, the screen goes black and 'usually' displays an error message saying 'Signal Out of Range'. You will still hear the game audio through your speakers or headphones.

Solution
First off confirm that you can run the game in windowed mode. When the screen goes black, hold ALT and press Enter to change the game to Windowed mode. Does it appear? If yes, proceed to the next part.
1. In your Steam library, right-click on 'Sniper Elite V2', and click 'Properties...'
2. On the 'General' tab, click on 'Set Launch Options...'
3. Type "-60Hz" in the box that pops up, click on 'Ok'.
4. Close the 'Sniper Elite V2 - Properties' window.
5. Launch the game from Steam as usual.

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'Signal Out of Range' - Above fix doesn't work
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Only seen a couple of these so far, and they seem to be on monitors capable of 120hz but only running at a max of 60hz because of the cable being used.

Symptoms
Same as above, but the fix doesn't work. In addition, your monitor is capable of 120hz but will only run at 60hz because of the DVI cable you are using. You must have a 'dual-link' DVI cable to power 120hz on these monitors, otherwise the max they will run at is 60hz.

Solution
The above fix should have worked for this... but we're looking into why it isn't and will look to release another patch shortly. In the meantime you can run the game in Windowed mode as per below or pickup a dual-link DVI cable for your monitor for around £6 (Google it).
1. Right-click on the Sniper Elite V2 entry in Steam, and click on 'Properties'.
2. Click 'Set launch options...'
3. In the pop-up box, type '-subwindow', and hit OK.
4. Launch Sniper Elite V2