Hi there!
Beta 21 is now available. Restart Steam to get it right away!
We’ve just launched Beta 21 after extensive testing and made it available for everyone! Beta 21 is an exciting Beta version as it adds a lot of new features that add a whole new dynamic to the game, including features that were highly requested by players in our community.
As with each Beta release we just want to make sure that you’re aware of the fact that there might be some bugs or other unexpected issues. Jonas is standing by to make sure anything that might go wrong will get "hotfixed" as soon as possible. If you find any bugs or experience any issues make sure to either let us know on the community hub or by joining our Discord!
Support Tickets
We’ve now successfully added support tickets to Beta 21. These are basically questions and issues coming from your users that you will have to handle. It adds a whole new dynamic to Startup Company where you have to make sure that your users will be happy with the support that you provide them.
Tickets has to be handled within 36 hours. Anything later than that will decrease your Support Satisfaction.
Support Team
Tickets come in 3 different complexities (difficulties): low, medium and high complexity. To solve them, you have to hire new employees for a brand new role: Supporter.
As with any other employee type the Supporter comes with various degrees of experience such as Beginners, Intermediates and Experts.
All Supporters resolve tickets at the same speed (relatively to their own speed of course), but Intermediate and Expert Supporters will eventually become unhappy if they're forced to solve too many tickets below their level of expertise.
Support Dissatisfaction
If you fail to handle support tickets in time, it will directly impact your website's overall satisfaction.
The support dissatisfaction is working a bit different from Features as the decrease is subtracted directly from the subtotal of your current website satisfaction.
Recruiters and Headhunting
Beta 21 will introduce a revised recruitment functionality. You'll now have to use a "Recruiter" (or your CEO) in order to find and headhunt new employees.
You'll be able to poach (better known as steal) employees from your competitors and negotiate salaries and signing bonus in order to persuade them to take you up on your offer.
The new feature also allows you to research the candidates demands.
The CEO
A highly requested and popular demand of the community was the ability to add the CEO to the game. Beta 21 will deliver on that promise and will allow you to introduce "yourself" to the game as the CEO (Chief Executive Officer).
The first time you launch Beta 21 you will be required to customize your CEO. All CEOs will have a personal "bonus" that affects the rest of the game (see screenshot for more details).
The CEO will act identically with the new "Recruiter" employee type, however uniquely for the CEO he won't require a salary or age at all (I know, it's unrealistic, but imagine the Steam reviews if I retire the player themselves).
Age & Retirement
A new and very important feature will be added to all employees: age. As time goes by, your employees will start to age. It won't affect performance (mood or speed), but once the employee reaches the age of 65 he/she will retire.
Note: All employees from existing save games will be set to an age between 25 and 30 years old.
New office building postponed until Beta 22
In previous Devlogs we mentioned that a new office building will make its way into Beta 21. However, we were unable to optimize and test the new office building for Beta 21. It will make its entry in Beta 22 instead.
As always, we're dedicated to make sure everything runs smoothly by fixing potential issues, listening to the community and continue the development by working towards Beta 22.
Do you have suggestions or ideas for the game?
Check out our Conflux board.
Best,
Jonas & Robert
