Due to a malfunction of the Steam gift sending system, a few players incorrectly received the Steam Exclusive Pack I (Available only via Early Access purchase). We have repaired this problem and already reclaimed the sent Steam exclusive pack I. We sincerely apologized for any inconvenience brought to you and thank you for your understanding and support.
As previously announced in Onmyoji on Steam Free Pack is coming!, the Steam Exclusive Pack I was only available during the Early Access Period. The pack cost $4.99 and was an exclusive pack for those who supported us during Early Access. To be fair to those who purchased the pack, we decide to reclaimed the incorrectly sent packs, which included 53 S-Jade, 100 Jade, 1 Amulet and 1 Kitsune Frame.
We apologize for the mistake in sending it and for not making it clear that an error had occurred, causing some Onmyoji to mistaken it as a welcome gift. We will not reclaim any items you obtained from the S-Jade, Jade or Amulet if you have already used them. But you might see negative balance because of that. It didn’t mean that you are in debt and must pay for it. You can still continue to play the game for free without buying any in-game S-Jade unless you want to.
Also, if you don’t want a negative balance of S-Jade, you can turn to the in-game service for help. S-Jade is an in-game currency and only can be acquired by recharging. If you already spent the S-Jade from the Steam Exclusive Pack I on in-game items and now have a negative balance, the in-game customer service can help you to clear the negative balance and only reclaim the items you obtained via the S-Jade.
We sincerely cherish every player in Onmyoji on Steam and will send you all an actual Welcome Gift Pack in order to celebrate the Free to Play Event. The gift pack includes Mystery Amulet x1, G2 Grade Daruma x1 and Coin x10000. Every Onmyoji player who joined the game before 01:30, Apr 23th(EST) can claim it for free via the in-game mail. We appreciate and value all your suggestions and we will do our best to keep improving the game experience. Thank you for your support.
Onmyoji Dev Team