Hi Catanians,
After the holidays, we want to give you an update on what we are working
on this week and what will be the next steps we are taking to resolve known
issues with the game.
Week Dec 26th - Jan 1st: Our QA team (quality assurance team) went
through your feedback and based on that intensified further testing on the
servers, also by playing games with the community. We were able to retrace
reported issues and forwarded them to our development team. The main issues we saw mostly related to handing over turns, both to other clients and/or with the AI not properly replacing other users.
That is causing further consequential errors you are experiencing.
We also tracked other issues in online games, especially in the setup
phase of games. All these are being addressed with the highest
priority by the dev team.
Week Jan 2nd - Jan 8th: The dev team is back at full strength to keep on
working on the above-mentioned issues. It is our highest priority to make
online games as enjoyable to you as they have been. The team knows what systems
they will work on to resolve these issues thanks to the work of the QA team and
your continued feedback.
Another reported issue (especially by iOS users, who had to log in again
after switching between apps) is one symptom of online games not restarting as
intended when a player is shortly disconnecting from the servers. This is due
to ported “old” code not working as intended and expected on the new infrastructure.
We will continue to adapt or rewrite existing code for fixing this and
other issues. We are confident that once these core issues are
resolved, we will see significant progress in improving of the online gaming
service.
We are personally very disappointed that despite all of our efforts in
the last months, we were and are facing unforeseen issues with components that
are not performing as expected on the new platform. Regrettably, these were not
foreseeable and/or we were not able to replicate them on the test systems, as
they are limited to the live environment.
We are committed to working on resolving these issues as soon as
possible and ask for your understanding that the core team is absolutely
focused on this and we will limit most interaction via social media on identifying
and resolving bugs for the time being.
As always, we want to thank you for your patience and constructive feedback.
We also want to encourage those of you who might be missing in-app purchases
after the migration to reach out to our support team ([email protected]). We will find solutions for these sorts of issues together!