Greetings Adventurers,
Please be informed of the following updates/changes regarding our Recovery Support Policy which will be effective as of the FEB 20, 2024 update.
1. Users will now be eligible for up to 5 recoveries per year per account.
- Previously: One recovery per account
(Yearly cycle will be based on the date of an account's first recovery request)
2. Recovery will only be available for requests made within the following time period.
- Items: Within 3 days of the time of incident.
- Character Deletion: Within 25 days of the time of character deletion.
3. Support will now be available for the following cases.
- Custom Option transfer
- Option growth
- Enchants - Enchants will now be restored to recovered items where possible
Please note that although we will strive to provide as much assistance in as various cases as possible, recovery may still be limited in some cases.
The following limitations may be applied when applying for recovery.
- Some aspects of items may not be recovered if they include probability-based features
- (e.g. Reinforcement, amplification, etc.)
- Recovery requests made for mistakes that occurred in spite of system safety measures may be denied. (e.g. Typing in confirmation text.)
- Materials/resulting items from the incident must be in possession in order for recovery to be processed (e.g. Character must possess the corresponding amount of Epic Souls to be deleted in order for equipment to be recovered after a disassemblement mistake.)
- Consumable/materials used during the process of a mistake may not be returned upon item recovery.
- Restrictions to items issued may be added (e.g. Tradable items may be recovered as account-bound/untradable
As we offer recovery support on a case-by-case basis, please send us a ticket and our support team will let you know if we can assist you in any way possible if you're unsure as to whether your case is eligible for recovery.
You can check out additional details regarding recovery requests through our FAQs.
We hope these changes will better help our Adventurers on their adventures in spite of any honest mistakes that might be made on the way!
Thank you.
- Dungeon Fighter Online Support Team