11:45PM PDT - Service Alert Link
We're currently investigating an issue when attempting to join a match or create a custom lobby. The error received may appear as "Could not find or create a lobby" or as "Cannot connect to Deformers service".
Thanks for the reports everyone, and apologies for the troubles!
2:00AM PDT - Update
Just wanted to pop in and let everyone know that we're continuing to dig into this; we've made some minor backend adjustments that we hope will help here and there, however we're still investigating the root cause of these service errors.
We can confirm that this does occur across all platforms, however, so it's not restricted to a particular one. It's also possible that this service error can manifets in different ways, such as disconnecting you from a lobby or displaying "Cannot connect to Deformers service". The issue seems to occur in waves, so if you find that you're able to get into multiple matches successfully, please keep an eye on this thread for the official thumbs up on when we resolve this issue.
Thanks to everyone again for hanging in there with us as we work as quickly as we can to get you back into Deformers; we really appreciate your patience!
4:45AM PDT - Update (Sorry, posting a bit late)
A little earlier we rolled out a few more updates; one was to resolve a certain type of service crash and the other was to make it less common that when a service failed, players would be kicked out of their game (this doesn't guarantee it'll never happen, but hopefully it's less common now). We also put in some changes in hopes to get better data back from errors and crashes to help us narrow down the source of issues that could lead to some of these bigger service interruptions.
We're still expecting some ups and downs right now across all regions, but will keep working on getting those services back up as soon as we're able and keep you updated along the way.
6:50AM PDT - Monitoring Status
At this point we aren't seeing any more frequent errors show up in the logs, though we're continuing to monitor it. If you're still getting any of the "Cannot connect/lost connection to Deformers Service" or "Cannot create/find a lobby" errors when selecting a game mode, please post in this thread so we can keep this information from players across all platforms in one place.
If you post, make sure to include the following information:
- Error message
- Region you play from
- Platform you play on
- Game mode you selected
- Whether you were partied or not
Thanks again for your patience, everyone!
1:20PM PDT - Brief Outage for All Players (Resolved)
While we snuck out to grab lunch it looks like the services threw a tantrum. We knew the cause and were able to quickly resolve this issue and are now back to work on the remaining "Could not find or create a lobby" issues that some players are still experiencing.
Looks like this particular outage may also have impacted our login service as well, which we've addressed and are monitoring for further incidents (you may have been stuck at the "logging in" screen, for example). If you're still encountering this, please let us know in the comments.
6:45PM PDT - Service Cycling to Gather Info
We're beginning to intentionally cycle our services, which means we force a mock outage and let the automated system bring the services back up to gather intel on what processes may be the root cause of these errors players have been experiencing. As the services come back online (it takes about 10 minutes), you'll be able to play in between cycles until we initiate the next one.
We're currently targeting to cycle the services every 30-60 minutes, and will be putting info up on the in-game news feed to help bring awareness to this. As the services are rebuilding, players should be able to jump in game and play Deformers until the next cycle begins.
Thanks everyone for all the reports you've sent in and patience you've had; we're hoping that the information we can gather with this process can help us pinpoint the source of the errors you've experienced so we can resolve them.
12:55PM PDT - Rebooting All Services
We're currently rebooting all services to address another matchmaker outage. Should be on the way back up, but you may need to restart your clients before attempting to matchmake again. Thanks for your patience!
5:10PM PDT - Restarting Matchmaking Service
The matchmaking service was giving indicators of an impending outage; we've started the reset process which may result in a disconnection from game with an error message. Please give it about 15 minutes to fully reset, then re-attempt to matchmake at that time. Sorry for the inconvenience!
Edit: We're actually just going to retire our old matchmakers as they were becoming problematic. Working on getting up new shiny ones with some additional updates that we hope will help! :)
5:35PM PDT - Matchmaking services are back online
Please jump in and let us know if you still encounter any "cannot find or create a lobby" errors. Thanks again for your patience!
Edit: Looks like the updated matchmakers are having a service interruption; investigating it now for emergency maintenance.
8:50PM PDT - Service Alert Status: RESOLVED
Hi everyone! We've made some additional adjustments to our services and it's looking like PC players are no longer receiving the "Could not find or create a lobby" errors that were frequent over the past couple of days.
If you're still running into this error, please let us know so we can gather more info and go through some troubleshooting steps!