Hello everyone, this is Troubleshooter development team.
As of the update at July 17th, there are cases that some anti-virus programs are detecting some files that are related to the Troubleshooter as it is malware.
As a result of our own investigation, there was an White List database update of the Bit Defender engine so that 'False Positive' has happened to those programs that have not enough usage time such as bug report program of Troubleshooter.
This change is just a progress for the Bit Defender engine to avoid the load of checking every single program so it's OK to allow bug report program of Troubleshooter in your anti-virus program.
The development team submitted the references and request Bit Defender team to register the program to their database.
Please understand that this issue was caused by outside factor so that our action is being very limited.
Thank you.
- Anti-virus programs that is using Bit Defender engine:
- This is not the whole list of the programs that are using Bit Defender engine.
- BitDefender
- VIPRE
- EMSISOFT
- BullGuard
- G-Data
- F-Secure
- e'SCAN
- QuickHeal
- Adware
- Tencent
- TotalDefense
- Virus Chaser
- Alyac
- ViRobot
- Turbo Vaccine
- nProtect
- Ransom Defender
- Qihoo 360
If you receive a malicious code warning while using a vaccine program unrelated to the list above, we would appreciate it if you could let us know about the vaccine program you are using! And we'll ask the vaccine company to release the block of our program so that the block will not continue in the long run!!
We're really sorry to have caused you worry about this!
Thank you!